This document discusses the importance and effectiveness of social media marketing. It notes that 7/10 small-to-medium enterprises say social media has helped them build closer customer and partner relationships. Additionally, it provides statistics showing the rapid growth of social media platforms like Facebook and Twitter, and notes that businesses using social media are twice as likely to see opportunities to win clients from large competitors. The document advocates being authentic, giving away free information, and creating a sense of hope in one's social media marketing strategy.