With its new retail dedicated tools, TouchPoint Consulting now supports your business to secure & deliver the next best offer to consumers consistently across meaningful touch points whether physical (shops, loyalty card, call center) or digital (website, online shop, forum, Facebook page, etc.)

1. OMNICHANNEL
RETAIL
SOLUTIONS
By TOUCHPOINT Consulting Corporation

2. Retail is Everywhere

3. INTRODUCTION
• Omnichannel retailing at the crossroad
of online retail, affiliate marketing, mobility
& social networking.
• A way for retailers seeking to satisfy
customers who increasingly want the
Brand User Experience from both
Digital & Physical.
• In order to survive, successful merchants
have to include both digital &
physical and deliver to their
customers part of a seamless
customer lifecycle.

4. Benefits from Each Word

5. CUSTOMER TOUCH POINTS

6. CUSTOMER LIFECYCLE

7. CUSTOMER INTERACTIONS
Note: Voice of Customer programs are used to measure customer engagement with merchant/Brand.
Collected data and insights are often used in post-purchase to come up with relevant follow-up initiatives.

8. OUR SOLUTIONS

9. RDO: Retail & POS
Solution Retail Development Office Platform
Description Comprehensive & scalable software
solution for medium to large retail
businesses.
Features • Modular platform
• Real-time communication between
outlets
• Open architecture: Easy to deploy,
faster performance for an improved
scalability
• Database neutral: Full control over how
the data is stored and used.

10. eRDO: Online Retail
Solution Online Retail Development Office
Platform
Description Easy to setup & powerful stand alone online
retail & payment platform. Can also be easily
integrated with RDO solution for powerful
retail solution reaching to customers both
physically and digitally.
Features • Payment gateway
• Logistics & delivery management
• Online helpdesk, resource center
• Easily plugs in with other TPC solutions
such as RDO & Loyalty program.

11. KROWDKICK: Social Deal Platform
Solution KrowdKick
Description Allows merchants to engage customers &
social fans & followers with social word-of-
mouth deals and transform them into a
powerful mechanism for acquiring tens of
thousands of new leads and even more
followers!
Features • Improves engagement & online visibility
• Increases social reach (Friends, Fans &
Followers)
• Lead acquisition & footfalls
• Zero-cost earn media & coupon
distribution
• ‘one click redeem’ with RDO & eRDO
platforms

12. Loyalty & Benefits
Solution Loyalty & Benefits Platform
Description Allow you to customize, manage & scale
up loyalty program & attached benefits for
various retail customer segments.
Features • Can be used for single or mutliple
Brands/Outlets
• Choose from various presets loyalty
schemes & membership tiers
• Card-linked offers ready
• Integrates with RDO & eRDO platforms
at membership / customer ID level

13. Total Solution Benefits

14. GIVEAWAY
With a comprehensive range
of platforms to support your
omni-channel retailing needs,
TOUCHPOINT Consulting is
ready to support your
business secure & deliver the
next best offer to consumers
consistently across multiple
online & offline touch points.

15. Our Business
 Founded in 2008
 Privately owned Consulting & IT
development business
 Based in Ho Chi Minh City, Vietnam
 Servicing Clients over South East Asia.
 Specialized in providing consulting &
development services in Retail, Social &
Digital Marketing, Healthcare & Education

16. Consulting & Development Services
 Software & solution audit
 Business analysis & planning
 Business planning
 Digital & Social Marketing strategy
 Software development & implementation
 Maintenance & Support
 Project management

17. Our Clients

18. Our Team
Etienne Ricco (Mr.) – Managing Director
•10+ years experience in digital marketing with
experience in account servicing, business & platform
development, social strategy planning.
•Account Director at NEW MEDIA Worldwide, Full
Service Digital & Media Agency (DMS Group)
•Business development director for MSN ASIA
•Intl. Master in business management at SKEMA
Business School (Paris, France)
•Bachelor of Sciences in Finance and business
management (Poitiers, France)

19. Our Team
Thanh Do (Ms.) – Technical Director
•Advanced software engineering and management
certificate with Motorola, Adelaide, Australia
•MBA and Bachelor of Sciences in Computer Science,
University of Calgary, Alberta, Canada
•15+ years experience in consulting and web/software
development (client/server apps, e-commerce, web
apps)
•5 years at senior management of software company
with clients in USA, Europe, Japan
•Chairwoman of VINASURE, Third Party Administration
in Insurance
•Member of Vietnam Professional Network Engineers

20. Thank you for your attention.
Contact us for more details:
info@touchpoint-consulting.com