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Social Media: how the
 Entertainment Industry is
switching from Push to Pull

      Gerd Leonhard
     www.mediafuturist.com
     twitter.com/gleonhard
The term
Social Media is really kind of an
  artifact, a mere construct.




      Better:
Networked Media.
Real-Time Media.
User-driven Media.
 Engaged Media.
We are very much at the beginning...
Our ‘Networked World’ is still very nascent
              Source: IdiotsofAnts.com




                                  ... and often rather confusing!
Why is this Social Media Stuff important?
Social
Media will
soon beat
  eMail,
Video may
 well beat
  Search
Involve your ‘tribes’ & followers
From a long time ago....
Money
     Conversion
     Attention
Merit, Quality & Uniqueness
‘Broadcast’ Media
Networked Media
“Tribal Relationships”




150 tribe members + 1000 real fans +   ++   +
Online and Offline are converging
“Trust
is the most important currency
online, so to build it we adhere
   to three principles of open
       information: value,
 transparency, and control”
 Google Senior VP, Product Management Jonathan Rosenberg's essay, The Meaning of Open, published on the Offical Google Blog
Was...




         Is...
Some of my weapons of choice
   Typepad for Blogging (Firefox!!!)

   Hootsuite for Firefox (Twitter), Tweetdeck

   Mobiles: iPhone, Google Nexus, Blackberry, Nokia E71

   Mobile apps: Tweetie, Hootsuite, InstaPaper, FB

   More apps: LinkedIn, Google Reader, Skype

   Kindle, Sony, iPhone electronic readers

   HD Video Camera(s): Kodak, Flip, Phones...

   The new Apple Tablet!
Social Media is
“Customer Relationship Management”
It all starts with this:
The Consequences of ‘Closed’...?!
What does the Future
hold - and how will we
      adapt to it?
                  Source: seekingalpha.com
“We can enforce a different future than
that which our customers want”
“We can ignore our users’ emerging
behaviors and mold them as we see fit”
“We need to watch out for what’s good
for us, first and foremost”
“Our gain needs to be 100%
ours - it’s a win-lose world!”
“More control = more money”
A big Challenge: Open
Internet vs Closed Minds?




             Rupert Mudoch via AllThingsD.com
Mobile
  Social
Networked
Real-Time
In Control
Closed vs Open...
*but
Control ≠ Money
 Egosystem 
Ecosystem
User Interfaces make all the difference
      The computer is work.
   The iPhone is ... kind of work.
  The iPad / Tablet is... not work
Flighty   Immersive   Immersive...2.0
Expect more of this: Real-Life + Mobile + Internet




                       Imagine what this could do for
                          personalized, engaged,
                         conversational marketing




                                          Source: Wikitude / Youtube
Old
New
Old
New
                            Hat tip to Brian Solis

TNN: Twitter News Network
Welcome to Communication 2.0
De-centralized
Mobile
Cross-Media
 Interactive
 Real-Time
Our entire media & communications infrastructure - the
“Extension of Man” (McLuhan) - is becoming Real-Time
Hyper-Competition
 Hyper-Collaboration
Now: “Stage Experiences”   Source: HBR.org
Source: Flickr Desert Diva
The ‘Open/amap’ challange




Source: Slideshare (cc)
Hybrid Models in many variations
Get rid of Push Marketing
        Top-down
    Domination Plays
Expensive watering-cans
Uni-directional marketing
 Interrupting consumers
   Shout: buy buy buy
100% control everything
A new Marketing Paradigm emerges
People as well as Brands are becoming...

                                sh ers
                   P u b     li
                Broad
                      caste
                            rs
               M edia
              C ont ent
Twitter Examples
Summary
1. Attract the right people by
   publishing relevant
   content
2. Get and hold their
   Attention, build Trust
3. Think Followers not Users
4. Offer added values to
   convert followers into $$
Now is a good time!
email me at gerd@mediafuturist.com

   twitter.com/gleonhard
   Facebook: gleonhard
  more presentations at
  www.mediafuturist.com
Thanks for listening!

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How the Entertainment Industry is Switching from Push to Pull Marketing