Total Quality Management (TQM) of Toyota. It is the continuous process of reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience and ensuring that employees are up-to-speed with their training.

1. TOYOTA
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2. Toyota has annual sales of $120Toyota has annual sales of $120
BillionBillion
Produces 5.5 million vehiclesProduces 5.5 million vehicles
per yearper year
From 56 manufacturing plantsFrom 56 manufacturing plants
across 6 centuriesacross 6 centuries
Employs 200,000 peopleEmploys 200,000 people
11stst
largest automotivelargest automotive
manufacturermanufacturer
Introduction:
TOYOTA
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3. TOYOTA
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Founder of Toyota / developedFounder of Toyota / developed
5 Why’s Japanese Industrial5 Why’s Japanese Industrial
BoomBoom
Sakichi ToyodaSakichi Toyoda

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TQM
Waste (“muda” in Japanese) isWaste (“muda” in Japanese) is
anything other than the minimumanything other than the minimum
amount of equipment, materials,amount of equipment, materials,
parts, space and worker’s time,parts, space and worker’s time,
which are absolutely essential to addwhich are absolutely essential to add
value to the product.value to the product.
-Shoichiro Toyoda-Shoichiro Toyoda
Founder, ToyotaFounder, Toyota

5. TOYOTA
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TOYOTA 7 MUDAs
FACTOR IMPACT IMPROVEMENT
Transport
Inventory
Motion
Waiting times
Over-processing
Over-production
Defects

6. TOYOTA
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7. TOYOTA
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