1. Suffolk Trading Standards
Case Study

2. Agenda
• About me
• Suffolk Trading Standards
• Why a change was needed
• Impact
• Opportunities

3. About me

4. Trading Standards…….

5. Part of Everyday Life
• Loan Sharks
• Fireworks and Explosive Licences
• Scams
• Underage sales operations

6. And why we needed a change
• Change in the way people are
communicating
• Need for speed
• More accountability

7. What we did..............
• Social Media
• Introduction of GovDelivery
• Increasing engagement

8. Impact
• Money Saving
• Ease of sharing information
• Social media integration

9. Examples
Twitter Digest- A day in the life of a Trading
Standards Officer

10. Examples
Consumer Champion Network
• 130 Volunteers across the county
• Innovative scheme as anchored in social
media

11. Examples
Consumer Champion Network

12. Following suit
Suffolk County Council Followed Suit
- Led to our subscriptions increasing to due
more publicity

13. Hints and Tips
• Whole organisation
• How often
• Be careful

15. Round-up
• Why a change was needed
• What we did
• What is achieved
• Tips for the future

16. Thank-you
Any Questions?
Visit:
www.suffolk.gov.uk