You're Live, Now What?

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A presentation by Emily Almond of Georgia PINES for the Evergreen International Conference 2009.

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You’re Live… Now What? How to Build a Support Infrastructure to Maximize your Investment in Evergreen Emily A. Almond PINES Software Development Manager Georgia Public Library Service

What’s Your Driver? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Roles & Responsibilities – Who Has the D? Using the RAPID method to determine who does what PINES TEAM EQUINOX ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Defining Scope ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communicating Scope Pulling together issues from emails, listserves, site visit logs, and existing docs and spreadsheets: ,[object Object],[object Object],[object Object]

Time to Build Support Infrastructure November 2008 March 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Time for Testing Took release through it’s paces on the Test System:

Time for Testing Developed Report Card on Major Features / Fixes:

Tapping Existing Resources November 2008 March 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],Able to discern quickly that there was a break between understanding of software and following of process. Removed Cap on Holds Pull Lists & Implemented a HOLDS AMNESTY RESULTS: December 2008 – 4500 Unfilled Holds January 2009 – 890 Unfilled Holds March 2009 – 20 Unfilled Holds

Communicating to Stakeholders November 2008 March 2009 Site Toolkit Site Visit Logs : (see handouts) Resolution Tracker: all issues assigned to individuals on PINES team for resolution and/or follow-up 11.11.08 – Athens 11.12.08 – Southwest Georgia 11.13.08 – Dougherty 11.13.08 – Ohoopee 01.27.09 – Lee County 02.16.09 – Mountain Regional All issues either filed through Help Desk or on development spreadsheet. Several reported issues resolved in Release 1.4.

Communicating to Stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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You're Live, Now What?

1. You’re Live… Now What? How to Build a Support Infrastructure to Maximize your Investment in Evergreen Emily A. Almond PINES Software Development Manager Georgia Public Library Service

2.

3.

4.

5.

6.

7. Time for Testing Took release through it’s paces on the Test System:

8. Time for Testing Developed Report Card on Major Features / Fixes:

9.

10. Communicating to Stakeholders November 2008 March 2009 Site Toolkit Site Visit Logs : (see handouts) Resolution Tracker: all issues assigned to individuals on PINES team for resolution and/or follow-up 11.11.08 – Athens 11.12.08 – Southwest Georgia 11.13.08 – Dougherty 11.13.08 – Ohoopee 01.27.09 – Lee County 02.16.09 – Mountain Regional All issues either filed through Help Desk or on development spreadsheet. Several reported issues resolved in Release 1.4.

11.