Organizations Are Broken, and How to Fix Them
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Organizations are broken. Here's how to fix them. Presented at the 2014 Expo Capital Humano in Santiago, Chile.
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Organizations Are Broken, and How to Fix Them
- 2. UNDERCURRENT ’S PURPOSE Study, develop, and spread adaptive ways of working and organizing that accelerate meaningful progress for all. @clayparkerjones
- 3. MY PURPOSE Make organizations habitable @clayparkerjones
- 5. The workplace is already gamified @clayparkerjones
- 6. Bosses @clayparkerjones OFFICE SPACE
- 7. Raids @clayparkerjones JUST GOOGLE “BOARD MEETING”
- 9. Rules @clayparkerjones TOM FISHBURNE
- 10. Every day, millions of people wake up and play a boring RPG called “Professionalism” @clayparkerjones DOCTOROW
- 11. The organization is broken @clayparkerjones
- 12. Why is it broken? @clayparkerjones
- 13. CHANGE @clayparkerjones BRYNJOLFFSON, MCAFFEE
- 15. COST PER GIGAFLOP @clayparkerjones $9,000,000,000,000 $6,750,000,000,000 $4,500,000,000,000 $2,250,000,000,000 $0 1960 1974 1987 2001 2014 TOP 500 BORING CHART, RIGHT?
- 16. COST PER GIGAFLOP @clayparkerjones $1,000,000,000,000 $1,000,000,000 $1,000,000 BOOM! $1,000 $1 $0 1960 1974 1987 2001 2014 TOP 500 LOG SCALE!
- 17. AUTOMAT TIC – SOMETHING LIKE 250 PEOPLE REACHING A BILLION USERS!? + Platforms (AKA Infrastructure) @clayparkerjones
- 18. @clayparkerjones EVANS + Networks (AKA Globalization)
- 19. HDI: HEALTHY LIFE, GOOD EDUCATION, STANDARD OF LIVING 1 0.5 REST/ASIA N. AFRICA + higher highs & lows @clayparkerjones 0 1938 1960 1980 2000 ROSER OECD REST/EUROPE LATAM CHINA INDIA S. AFRICA
- 20. + higher highs & lows @clayparkerjones ROSER IT ’S NOT PERFECT BUT IT ’S GET TING BETTER
- 21. + fewer conflicts @clayparkerjones ROSER
- 22. HOLY CRAP WHAT IF THE MAT TERNET EXISTED? = higher quality of life @clayparkerjones
- 23. = more opportunities WHY PAY FOR SCHOOL? @clayparkerjones
- 24. THIS IS INSTAGRAM @ $1BN VALUATION = easier to star t @clayparkerjones
- 25. = easier to scale @clayparkerjones ASYMCO
- 26. = more choice (For all users) @clayparkerjones
- 27. = more complexity @clayparkerjones BAR-YAM
- 28. 10% OF THE TOP 5,000 FIRMS ARE GONE EVERY YEAR SHOULD WE EVEN TRY TO KEEP THEM ALIVE? = easier to fail @clayparkerjones
- 29. Designed to fail @clayparkerjones
- 30. 1948-‘73 1973-‘90 1990-‘07 2007-‘13 Output 4.00 3.10 3.60 1.10 Capital 3.70 4.20 4.10 1.40 Labor 1.00 1.90 1.60 -0.10 Productivity 2.10 0.50 1.20 0.70 @clayparkerjones 8.0 6.0 4.0 2.0 0.0 -2.0 -4.0 1949 1953 1957 1961 1965 1969 1973 1977 1981 1985 1989 1993 1997 2001 2005 2009 2013
- 31. Labor contribution doubling maybe every 50 years Computing power doubling every 18 months We clearly don’t know what we’re doing @clayparkerjones
- 32. The organizations we have are broken @clayparkerjones
- 33. Complex Adaptive Systems @clayparkerjones
- 34. Hierarchies & Complication & Silos & Conformity & ▶︎ Predictability ▶︎ Control ▶︎ Profit @clayparkerjones
- 35. Hierarchies & Networks Complication & Emergence Silos & Flow Conformity & Experimentation Uncertainty ▶︎ Predictability Empowerment ▶︎ Control Purpose ▶︎ Profit @clayparkerjones
- 36. Achievable at scale @clayparkerjones
- 38. Hierarchies Allow teams to & self-organize Networks Complication & Emergence Reduce number of rules, increase their legitimacy Silos Work in public and & push transparency Flow Conformity Undo the matrix with & multidisciplinary Experimentation teams Uncertainty ▶︎ Predictability Make it easy to “ship” Foster disposable metrics, projects and teams Empowerment ▶︎ Control Purpose ▶︎ Profit Set purpose and property and watch what happens @clayparkerjones
- 40. Self-organizing Lean Autonomous Multidisciplinary @clayparkerjones
- 41. Continually reorganized on purpose, for users, around projects @clayparkerjones
- 42. SKILLS RESOURCES RESISTANCE @clayparkerjones DIGNAN ACTIVIT Y PROFILE ACTION FEEDBACK BLACK BOX OUTCOMES OBJECTIVES
- 43. ACTION PREP; FOLLOW-THROUGH RESOURCES TIME; COMPETITION @clayparkerjones DIGNAN SALES DATA; POINTS ACHIEVER; LACK OF FACULT Y BLACK BOX STATUS, LEADS OBJECTIVES
- 45. Toward a healthy, living organization @clayparkerjones