One of the biggest factors for the success of a business depends on the operational efficiency of their last mile logistics. We, at Exotel, are directing our efforts into making last mile logistics hassle-free and more efficient. Why should an e-commerce or 3rd party logistics company care about this? 1. you get to save money on manpower and operations 2. customers get to have the best experience

1. RE-IMAGINING
COMMUNICATIONS
FOR 3PL
NIKHIL KUMAR, CHIEF EVANGELIST, EXOTEL

2. 2011
FOUNDED IN BANGALORE
90+
TEAM SIZE
3M+
INDIA, SINGAPORE, MALAYSIA, INDONESIA
ONE OF SOUTHEAST ASIA'S LARGEST CLOUD TELEPHONY PLATFORMS
1000+
BUSINESSES SERVED CALLS EVERYDAY

3. ORDER CREATION
USING
MISSED CALLS
FOR CUSTOMER
MOBILE SERVICE
1

4. CONNECT
CUSTOMERS
USING
CALLS TO
VENDORS INSTANTLY
2

5. RESCHEDULE
DELIVERIES
USING
AUTOMATED IVR
CALLS
3

6. DYNAMIC ETA
ALERTS
USING SMS
FOR GROCERY
DELIVERIES
4

7. MASKED
CONVERSATIONS
USING A VIRTUAL
NUMBER BETWEEN
DRIVERS AND
RIDERS
5

8. PICKUP
CONFIRMATION
USING IVR BASED
INPUTS FOR
REVERSE LOGISTICS
6
NUVO EX
Customised Logistics Services

9. CUSTOMER
FEEDBACK
USING SMS & MISSED
CALLS
7

10. SHOWCASE 1
WWW.EUSS.EDU
70%
Flipkart's Deliveries
3M
Shipments a month
4,000
Pincodes
One of the most
technically
advanced logistics
provider in India

11. SHOWCASE 2
WWW.EUSS.EDU
One of the largest privately
owned express logistics
provider, acquired
by DHL in 2004
Pincodes
20,000
Shipments a month
12M
Market Share
52%

12. CUSTOMER FOCUS -
BETTER EXPERIENCE
& PRIVACY INTACT
IMPROVED EFFICIENCY -
REDUCED DELIVERY FAILURES
& TRACKING INTACT
COST EFFECTIVE -
LOWER CALL RATES WITH
NO MISUSE

13. EXOTEL POWERED LOGISTICS EVERYDAY*
TWITTER | @NIKHILKUMARKS
90% 50% 60% 75%
CAB
RIDES
ECOM
SHIPMENTS
MEAL
DELIVERIES
LOCAL
SERVICES
*INDIA MARKET