Digital Interactive Customer Experience In-room digital concirege services

1. DICE Digital Interactive Customer Experience

2. AGENDA .....

4. It’s Innovative. It’s Revolutionary. It’s Simple Digital Interactive Customer Experience It will streamline the way you operate your hotel or resort. Usher your hotel into the future with DICE, the most advanced in-room virtual concierge system. Take control of your guests stay and maximize your largest asset, your guest room .

5. Real Time Information DICE users will have at their fingertips real time usable information that is relevant to their preferences and stay. eZeeCloud’s revolutionary technology bridges the gaps of communication between hotel and guests in real time. Mail DICE features Mail services that allow guests to track all of their requests and activities. Mail also gives guests the ability to receive direct messaging from hotel staff, meeting planners and guests.

6. Advertising DICE scrolling banner ads feature what is important specifically to the guest. Based on rate code, guest will view ads that are targeted specific to their buying preference. Whether shopping, dining or simply a spa treatment, guests at their command can take advantage of real time offerings.

7. Weather Take the guessing out of your guest's pre-planning. Real time, accurate 5 day forecast is displayed for your customers so that they can be ready in any climate. Flights From the ability to Print Boarding Passes directly from your guest's room, to having access to Real Time Arrival & Departure Flight status, DICE gives you total and complete control for upcoming travel needs.

8. Pre-Plan Meal & Events DICE allows guest to order & request items on their time at their pace. Requests for meal times, valet parking, housekeeping request and much more have never been easier using DICE. Guests control their stay and services how they want them and when.

9. Order Services From Spa to Dining, Transportation and Restaurant Reservations, DICE lets guests take control with a touch. Ordering services never became so engaging with pictures, real time relevant offerings, even dietary selections. DICE provides what the guest wants, ease of transaction.

10. Schedule Events DICE allows guest to schedule events, purchase tickets or request information in real time with hotel and local attractions. eZeeCloud’s integrated technology allows guests to book the extras with confidence and ease.

11. Request Services From wake up calls, to airline information to the simplicity of ordering a tooth brush. DICE gives you the guest the conveniences of efficiency and control. Requesting items has never been easier and more secure.

12. Ease Of Use DICE is a customized touch screen technology that is inviting and easy to use. Designed with all types of guests in mind, eZeeCloud’s state of the art touch technology is simple. With the swipe of a finger, guests can have access to everything they want, when they want it.

13. Elegant Design Each interface is uniquely designed to meet and exceed your hotel's brand and amenity standards. Guests will easily navigate through the hotel's offerings to order services, play games and much more. Designed as a touch technology, each interface is tested and evaluated to ensure the best in elegant usable design.

14. Usability Built as a multi lingual technology. DICE gives guests the ability to select their language of choice. DICE automatically reduces the barriers to order services to guests and increases ease of use. Multiplatform DICE is designed for many types of web-enabled platforms. Guests can enjoy all of the magnificent offerings of DICE directly from their personal PDA, cell phone or laptop computer. Making life simpler is truly the key to customer service.

15. Climate & Lighting Controls It has never been easier for guests to be in their comfort zone give your guests the ability to select their own ambience.

16. Increase REVPAR / REVPAC Finally a technology that delivers measurable results. DICE touches all areas of your hotel's operation. With so many options for today's travellers, it is important for your hotel to stand out and increase profits to remain competitive. DICE gives you that edge through a variety of new revenue streams that increase RevPar and operational performance. Never before has there been so many untapped means of additional revenue..... until now.

17. Dynamic Menu Management When was the last time you yield managed your In-room dining menus? The answer is, Never! DICE brings you the ability to now dynamically change menu pricing with the click of a button. These instant changes can be done monthly, weekly or by the minute. Modify your menu pricing or items based on season, holiday or even rate code preference.

18. System Integrations While DICE would be a tremendously beneficial all on its own, we've extended its power by creating live interfaces to many different systems and services typically deployed in hotels and timeshares. DICE uses state-of-the art application programming interfaces (API's) to share data with your Property Management, Food and Beverage, Golf, Spa, Restaurant Reservation and other systems. This means DICE presents real-time information to your guests and eliminates the need to have staff re-enter data.

19. Streamline Employee Processes DICE automatically communicates all guest and service requests to the staff responsible or taking action. How are you streamlining those guest requests? DICE Scheduler transforms the laborious steps of taking guest requests into an organized system of traceable checklists, reminders, and tools needed for instant service and employee accountability.

20. The touch screen solution for in-room guest management. At their fingertips, your guests will have real-time information and options relevant to their preferences and stay. Messages and advertisements from your front desk, restaurants, and spas can be delivered to specific guests by rate code, length of stay, or package, so the ideal message goes to each and every guest. Guests can plan and pre-plan their services in and out of your hotel, at their time, at their pace. eZeeCloud’s revolutionary technology bridges the gaps of communication between hotel staff and hotel guests, in real time. DICE | touch

21. Would you like all of ICE Touch’s offerings, for less the cost ? Then DICE Connect is the solution for you! Your guests can access ICE from their own laptop computers or hotel provided workstations. With the click of their mouse, all of the amenities of DICE Touch are just a click away! DICE | connect

22. The perfect solution for the limited-service hotel space. DICE Lite stands proud as your launch page for in-hotel Internet service. Instead of a basic log-on screen, guests are treated to options and information. The content is up to you – local information, sponsored advertisements, hotel basics – any or all of this, can be at your Guest’s fingertips. DICE | lite

23. eZeeCloud’s Virtual Solution is at your Guest’s service! DICE Lobby is the perfect public-space solution for your guests that are looking for a place to eat, directions to local attractions, restaurant reservations, housekeeping requests or just want to learn more about your Hotel. Touch-screen driven, DICE Lobby will allow guests to bring the personalized services from their guest room, directly to the Lobby. DICE | lobby

24. Ideal for the guest on the run. With applications for I-Phone, Blackberry, and legacy phones, DICE Mobile offers your guests a robust array of hotel options and offers. A guest can order towels, make a tee time, order a wake-up call, and do many other things that DICE Touch offers, all from their mobile phone. DICE Mobile can be purchased separately, or in conjunction with any other DICE Product. DICE | mobile

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