This book is a comprehensive, strategic approach to the creation, management, and disposition of information and records in organisations and is the first to analyse the impact that cloud computing and emerging technologies such as social networks and microblogging has on records management programmes. The emergence of Web 2.0 and social media has fundamentally changed the way information is created, exchanged, and stored. Information is a valuable asset to be employed by the organisation to help meet its goals, but it can also pose a risk to the organisation if not effectively managed. The increasingly complex regulatory and legal environment, along with the growing volume and changing nature of records and information created through emerging technologies, has brought records and information management to the attention of executives who are ultimately responsible for the success or failure of their organisations. This book provides readers either an introduction to or a review of records management principles and practices, but with a consideration of the impact on those principles and practices made by records created through the use of emerging technologies and stored in the clouds. This book will be of interest to students of archives and records management, experienced archives and records professionals who want a new perspective on their chosen field, supervisors and managers with the responsibility for records and information management and upperlevel managers, executives, and other decision makers who are responsible for effectively managing their organisation’s information assets. July 2013; 424pp; paperback; 978-1-85604-836-1; £49.95 More information: http://www.facetpublishing.co.uk/title.php?id=8361

1. Records and
Information
Management
Patricia C. Franks

2. What is it?
A new textbook by Patricia C. Franks and
published by Facet Publishing which
presents complete coverage of the
records and information lifecycle model.
The book encompasses paper, electronic
(databases, office suites, email), and new
media records (blogs, wikis), as well as
records residing in “the cloud” (software
as a service).

4. Who is it for?
The books is for records professionals at any
stage of their career.
Those wishing to learn all they can would
benefit from reading all the chapters. However,
the book is also for experienced professionals
who would benefit from a reference book that
brings together archives, records & information
management, information governance, digital
preservation & more. Important ideas and
definitions are included in more that one
chapter, so that chapters can be read
independently.

5. About the book
To bring a real-world perspective, 12
individuals were invited to contribute
their expertise in the form of perspectives
(reflections) or paradigms (case studies).
The guest authors (listed on the next
slide) include archivists, records managers
and information professionals.

6. Who is in it?Patricia C. Franks, San Jose University
Steve Bailey, JISC
Eugene Yang, KISMET Consulting Inc.
Tanya Marshall, Vermont State Archives
Nancy Kunde
Mary Beth Herkert, Oregon State Archives
Christian van der Ven, Brabant Historical Information
Emilie Gagnet Leumas, Archdiocese of New Orleans
Fred V. Diers, GRM, Inc.
Barb Ricci, Los Alamos County
Jeffrey W. Cox, Improve Group
Ross Harvey, Simmons College
Diane K. Carlisle, ARMA International

7. What to expect
chapter-by-chapter

8. 1. The Origins and Development of
Records and Information Management
This chapter provides the reader with a glimpse
of the the path recordkeeping and record-
keepers have taken from prehistoric times to
the present.
Perspective: Steve Bailey expresses his
conviction that to meet the challenges of the
future, records manager must deviate from the
past and develop records management
programs that put the user first.

9. 2. Building an Information Governance
Program on a Solid RIM Foundation
This chapter introduces the concept of
information governance and explains laws,
regulations and standards that impact records
and information management programs.
Paradigm: Eugene Yang provides a rationale for
standards within the context of the nuclear
regulatory environment.

10. 3. Records and Information
Creation/Capture, Classification, and
File Plan Development
This chapter introduces records creation,
capture, classification and file plan development
for records and information that result from
business activities conducted by users at home
and work.
Paradigm: Tanya Marshall contributes to the
conversation about classification and
information systems in her paradigm on the
Vermont Functional Classification System.

11. 4. Records Retention Strategies:
Inventory, Appraisal, Retention, and
Disposition
This chapter presents records retention
strategies useful to those organizations
stressing the value of disposition as part of the
overall information governance approach.
Paradigm: Nancy Kunde describes one
organization’s approach to records appraisal,
retention and disposition as part of
implementing an Enterprise Planning system
and shares the lessons learned.

12. 5. Records and Information Access,
Storage and Retrieval
This chapter describes ways records and
information managers can contribute their
expertise during the active phase of the
information lifecycle to decisions being made
about workflow processes, access controls,
storage systems, metadata and the search and
retrieval processes.
Paradigm: Deborah Rifenbark describes the
steps taken to automate a manual “new business
intake” workflow process with a law firm.

13. 6. Electronic Records and Electronic
Records Management Systems
This chapter describes systems of record and
systems of engagement and the vital role
records professionals play in identifying records
in both systems and in providing guidance to
those responsible for capturing and managing
them.
Paradigm: Mary Beth Heskert shares
experiences and lessons learned in expanding
cloud services to local governments

14. 7. Emerging Technologies and Records
Management
This chapter explores the ways in which social
media impact the recordkeeping profession. It
introduces the diffusion of innovation and trend
spotting as methods that can be used to prepare
for the changes that will take place due to
emerging technologies and changing societal
expectations.
Paradigm: Christian van der Ven describes a
social media intiative to improve customer
service.

15. 8. Vital Records, Disaster
Preparedness and Recovery, and
Business Continuity
This chapter discusses business resumption,
which depends on vital records, disaster
preparedness and recovery, and business
continuity plans.
Paradigm: Emilie Gagnet Leumas describes how
the Archdiocese of New Orleans rebuilt its
archives after Hurricane Katrina.

16. 9. Monitoring, Auditing and Risk
Management
This chapter presents several methods of
monitoring and auditing records and
information management programs and
explores risk assessment (including risk
identification, risk analysis, and risk evaluation).
Paradigm: Fred V. Diers offers one method to
mitigate risk in his paradigm on creating
defensible records retention programs.

17. 10. Inactive Records Management,
Archives, and Long-Term Preservation
This chapter covers the topics of inactive
records management, archives and long-term
preservation.
Paradigm: Guest contributors Barb Ricci and
Jeffrey Cox describe how they implemented a
records management program for physical
records as a first step in a comprehensive plan
for the city of Los Alamos, USA, that will
eventually include electronic records.

18. 11. Records Management Education
and Training
This chapter presents a variety of option for
records and information management education
and training, including degree programs,
professional development opportunities, and in-
house training programs.
Paradigm: Ross Harvey provides an overview of
Simmons College’s virtual Digital Curriculum
Lab.

19. 12. From Records Managements to
Information Governance: An Evolution
This chapter explains how the information
shared in the previous chapters can be used to
develop a legally defensible records
management program and an effective
information governance strategy.
Paradigm: Diane Carlisle of ARMA International
provides a detailed explanation of the Generally
Accepted Recordkeeping Principles and an over
of the Maturity Model that can be used to
evaluate and improves an existing RIM program.

20. If you want
to order the
book...

21. The book is out now!
Click here to order the book from the
Facet Publishing website