The document summarizes information about the British Gas Company. It discusses the company's structure and levels of responsibility for employees. It also provides examples of management tasks at British Gas, including monitoring standards, setting improvement targets, and identifying efficiency areas. Managers at British Gas require skills like communication, customer service, organization, and teamwork. While an operational manager's experience at British Gas could transfer to another organization, there may be industry-specific skills not possessed if moving to a different field.

2. BRITISH GAS COMPANY

3. The case study is about the BRITISH GAS COMPANY..
Which is a British owned energy supplier. It was voted
one of the 25 best big companies to work for by the
Sunday times in the UK in 2011 .
Somehow all the organization have employees
working at different levels of responsibility. At the
bottom a business depend on its operative to produce
the products or services.. Means for every employees
there is a specific work or job not other then that.

4. This case study illustrates the structures that
employees work within and the levels of
responsibility for each role.
British Gas provides employees a challenging work
environment that enables her to get to grips with
real life situations.
The British Gas Company has taught its employees
many transferable skills as well as valuable hands-
on experience.

5. Q1. According to Fayol, what are the five key functions
of management?
ANS: According to Fayol, the five key functions of
management are
· Planning
· Organizing
· Commanding
· Coordinating
· Controlling

6. Q2. Give some specific examples of tasks carried out by
managers at British Gas?
ANS: Examples include:
· Monitoring standards
· Setting targets for improvement
· Budgeting
· Improving best practice
· Identifying areas to improve efficiency

7. Q3. Using the case study for guidance, explain the skills
required by managers at British Gas?
ANS: Skills are likely to include:
· Communication
· Customer service
· Interpersonal
· Organization
· Team working
· Technical skills e.g. IT, finance

8. Q4. Analyze whether an operational manager at British
Gas would make a successful manager at another
organization?
ANS: On the one hand:
· Experience gained at British Gas can be drawn on in a
new role elsewhere
· Many management skills are transferable skills e.g.
communication, organization and interpersonal skills
However:
· If the manager were to move into a managerial
position in another industry
there would be a range of specific skills that they might
not possess

9. GENERAL MANAGER JOB IN KBC
JAPAN, PAKISTAN
TASK
Job Description
Plan , organize ,direct, or coordinate the operations
of companies or Public and Private sector
organizations. Duties and responsibilities include
formulating policies, managing daily operations,
and planning the use of materials and human
resources, but are too diverse and general in nature
to be classified in any one functional area of
management or administration, such as personnel,
purchasing, or administrative services.
Job Specification
To Handle or control the Office