2. Plan to control effect on work Identify critical/key staff Succession planning for key roles Key holders, authorities, passwords, signatures etc Check suppliers have plans: Communicate regularly with suppliers Review travel needs Implement Social Distancing Phone calls and Audio / Video conferencing instead of meetings Work from home (needs to be tested) Operate from multiple sites Monitor and react to demand changes Face masks for suspected cases Have plan for slowing/closing down if needed
3. Contingency Plan Effects on Work The effect on work cause shortage of staff, employees comes to work with illness, key supplier would refused to continue their delivery, and distances from colleagues, we need to make a company policies to face this disaster, we need a complete successful program to face this situation that if in case of:- We need to Identify business functions that could be outsourced or transferred to other facilities within the organization in the event of high employee absenteeism. We can have:- Dedicated help line for employee to contact doctors (e.g. 4161 = H1N1) Pandemic awareness campaign for public (its also an opportunities) Hot line doctors for public against minimum charges (its also an opportunities) Awareness program through TV advertisement, banners and bill boards (its also an opportunities)
4. Contingency Plans to control work effect Shortage of staff When 30 – 40% employee absences. Keep in mind that absences may occur due to personal illness, family member illness, community mitigation measures, quarantines, school, childcare, or business closures, public transportation disruptions, or fear of exposure to ill individuals, as well as first responder, National Guard, or military reserve obligations. Information Technology Some activities are required to keep the company operating day to day, such as IT systems and customer support. Business continuity requires that the company’s customer support services and IT systems are kept in operation. As the number of people working in these areas, continuity could be threatened if the number of people became ill simultaneously. Consulting with the other members of the management team, and with the IT managers. HCD concluded that there would be scope for many staff to tele work. Under special circumstances, Heads of Departments have the discretion to allow their staff to work at home provided that normal office operation is not affected The company already has the required infrastructure, and most staff have broadband access at home. There are limits to what can be done at home arising from security and work process considerations, and there could also be productivity issues. However, tele working could allow many staff to keep working if kept out of the office by sick dependents, school closures or moves to limit the risk of workplace infection.
5. Contingency Plans to control work effect (Cont) Sales & Marketing Some activities, particularly sales and work on product development have to continue if the company is to meet timing-critical constraints on its success and survival. The window of opportunity is of limited duration. Some staff (mainly in sales and marketing) spends relatively little time in the office under normal circumstances in any case. The Vice-President responsible for sales observed that the sales environment might become more difficult during a pandemic. It might become more difficult to get the attention of customers, as companies become more concerned about continuity in the systems already in place, giving them less time to think about new developments. Disruption to travel might also have a negative impact on sales activity. Difficulties in flying internationally, or internally within the Pakistan could make meeting with customers meetings by sales staff and senior executives difficult to arrange, even without any reluctance to meet face-to-face. The Vice-President responsible for consulting and service observed that any issues with meeting customers face-to-face or with travel could also make it difficult for his staff to do their jobs.
6. Contingency Plans to control work effect (Cont) We need to made employees understand and feel they are safe in office environments and if the employees (marketing team) does not want to go outside (in public) to get business or sales staff refused to deal with the customers in pandemic situation to avoid gathering / meeting and have concerns face-to-face meeting themselves, we need to provide better environment to make comfortable employees. Enhance communications and information technology infrastructure as needed to support telecommuting and remote employee and customer access. Ensure 24/7 means (e.g. dedicated hotline, msg, website) for communicating pandemic status updates/ actions to employees and service delivery news to vendors and customers. Maintain current contact information for staff, ancillary personnel, clients, and other stakeholders. Collaborate with local and national health officials and emergency responders. Establish compensation and leave policies that strongly encourage ill workers to stay home until they are no longer contagious. During a pandemic, employees with influenza-like symptoms (such as fever accompanied by sore throat, muscle aches and cough) should not enter the worksite to keep from infecting other workers. Employees who have been exposed to someone with influenza, particularly ill members of their household, may also be asked to stay home and monitor their symptoms. Employees who develop influenza-like symptoms while at the worksite should leave as soon as possible. Consult with local public health authorities regarding appropriate treatment for ill employees. Policies should meet and address needed actions when an ill employee refuses to stay away from work.
7. Contingency Plans to control work effect (Cont) What to do when an employee comes to work with influenza-like illness symptoms in a community where novel influenza A (H1N1) virus is circulating Notify appropriate health center or first aid personnel. Place the employee in a room by him- or herself. If the employee needs to go into a common area, he or she should cover coughs/sneezes with a tissue or wear a facemask if available and tolerable. Notify the employee’s supervisor or employer. Send the employee home as soon as possible. Call for emergency medical services if the ill person develops any of the emergency warning signs. Ensure the ill employee stays home for 7 days after symptom onset or until symptom-free for 24 hours, whichever is longer. What to do for co-workers of an employee who is a suspected or confirmed case of novel influenza A (H1N1) flu Inform the employees of their exposure to a co-worker with confirmed, probable, or suspected pandemic H1N1 flu during the ill person’s infectious period. Have the employees monitor themselves for symptoms. Advise employees to check with their health care provider about any special care they might need if they are pregnant or have a chronic health condition such as diabetes, heart disease, asthma, or emphysema. Considerations for Pregnant Employees with Suspected Novel Influenza A (H1N1) Flu Pregnant women are known to be at higher risk for seasonal influenza complications. They might also be at higher risk for pandemic H1N1 influenza complications. Pregnant women with flu-like symptoms should contact their health care provider
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9. Contingency Plans to control work effect (Cont) FOR Business: For customer relation officers as per job requirements they have to come to the office to work, in this scope they can not work from home, so we should provide extra facilities and create good healthy environments at sales and service centre to protect them from Pandemic. We have to educate and train employees in proper hand hygiene, cough etiquette and social distancing techniques. Understand and develop work practice and engineering controls that could provide additional protection to employees and customers, such as: Installing physical barriers, such as clear plastic sneeze guards (as in banks) in all sales and service center to protect employees as well as customers. The business has acquired disposable face masks to be available for use by employees as well as customers in the event of a pandemic. Provide employees and customers in our workplace with easy access to infection control supplies, such as soap, hand sanitizers, personal protective equipment (such as gloves or surgical masks), tissues, and office cleaning supplies. Provide training, education and informational material about business-essential job functions and employee health and safety, including proper hygiene practices and the use of any personal protective equipment to be used in the workplace. Be sure that informational material is available in a usable format.
10. Contingency Plans to control work effect (Cont) Response to Workplace Risk The business will introduce guidelines on hygienic behavior for employees in the event of a pandemic, following the guidelines similar to those published by the Department of Health and Children. 1. A substantial stockpile of materials has been established for cleaning and hand hygiene (including alcohol-based washes) in the event of a pandemic. 2. The business has acquired disposable face masks to be available for use by employees in the event of a pandemic. The quantity acquired was calculated at three per employee per day for three months. 3. Staff responsible for business continuity have obtained advice on what to do with air conditioning in the event of a pandemic. They are considering the possibility of turning it off to reduce air circulation provided that it this does not have too severe an impact on working conditions. 4. Arrangements have been made to change the pattern of cleaning in the workplace in the event of a pandemic. This will involve changes in what is cleaned, changes in the cleaning materials used (drawing on the stockpile), changes in cleaning methods and an increase in the total amount of cleaning activity. 5. There is scope to restrict access to different areas within the operation, and this may be used to reduce mixing between different teams. 7. The business has considered the possibility of establishing a stock of antiviral pharmaceuticals for use by staff in the event of a pandemic. So far, the organization's view has that the issues this would raise outweigh the benefits
11. What should TP do to protect employees? Encourage sick workers to stay home and away from the workplace, and provide flexible leave policies. Encourage infection control practices in the workplace by displaying posters that address and remind workers about proper hand washing, respiratory hygiene, and cough etiquette. Provide written guidance (email / Portal, etc.) on pandemic influenza A (H1N1) flu appropriate for the language and literacy levels of everyone in the workplace. Employers should work closely with local and state public health officials to ensure they are providing the most appropriate and up-to-date information Provide sufficient facilities for hand washing and alcohol-based (at least 60%) hand sanitizers (or wipes) in common workplace areas such as lobbies, corridors, and restrooms. Provide tissues, disinfectants, and disposable towels for employees to clean their work surfaces, as well as appropriate disposal receptacles for use by employees. One study showed that influenza virus can survive on environmental surfaces and can infect a person for up to 2-8 hours after being deposited on the surface. To reduce the chance of spread of the pandemic influenza A (H1N1) virus, disinfect commonly-touched hard surfaces in the workplace, such as work stations, counter tops, door knobs, and bathroom surfaces by wiping them down with a household disinfectant according to directions on the product label. There will be a reporting mechanism for employees to immediately report their own possible influenza illness during a pandemic (24/7) on hotline or other. Guide Line For Prevention And Treatment
