2. We’ve spent the last year working as the radical redesign
team co-designing with families in South Australia
3. Carolyn has a background in social work and had worked with
families all across South Australia, and in Africa. She is a singer,
a pilates instructor and has a dog named Billie.
4. Sarah’s a Dr in social policy with a background in sociology.
She’s worked for governments in the US, UK & NZ to engage
people in policymaking. She likes airports and Mexican food.
5. Chris is a designer. He’s spent 8 yrs designing new kinds of
public services in the UK & before that designed biscuits, crisps
razors & cameras. Chris likes making music & sausages.
6. Working with these families, we built a new kind of
family support program called Family by Family.
7. genius
idea!
It’s all about families helping families. It’s going to scale in
South Australia. See tacsi.org.au/designpapers
8. Now Carolyn is going to grow the Family by Family empire.
9. Chris & Sarah are going to develop a new radical
redesign team to take on challenges like ageing
11. Mandatory 5 stage
process diagram
The radical redesign approach builds on Chris and Sarah’s
work as InWithFor in the UK. See inwithfor.org
12. swag
Our approach steals the best bits from design, social
science, policy, community development, and business.
13. That’s why we’re looking to recruit designers, social
scientists, policy people, community people, & business
people to help make the approach better.
14. Because the approach is new and we’re bringing different
kinds of people together, there’ll be time to work & to learn.
61. We supported families through a weekly dinner,
and designed learning games for them to play.
62. Carolyn played the role of the coach. It was her job
to support families in a link-up
63. We designed materials to help coaches help
families. They had to be very easy to use.
64. We developed 15 verions of our measurement tools
until we got to something that worked well
65. By the end of prototyping we’d tested & improved....
Offers like...becoming a sharing family
Roles like...the coach
Experiences like...the training camp
Tools like...measurement & coaching aides
Communications like... flyers, brochures, websites
66. BUILD
PHASE
s
he
T ry
to
From what we learnt through prototyping we built an
investment case, and a project story
67. business analyst
We worked with analysts to model the investment
Family by Family would need to go to scale