Application Monitoring using AppManager ManageEngine

1. ManageEngine® Applications Manager
Product Overview
PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

2. Agenda
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Applications Manager - Introduction
Solution
Technical Overview
Benefits
Key Differentiators
Customers
Summary
PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005
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3. Primary Functions - Introduction
• Application Performance Management
– Application Servers
– Databases
– Servers
– Middleware/Portal Monitoring
– Custom Apps & Web Apps
– Virtual & Cloud Resources
• Fault Management
• Reporting
• SLA Management
PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005
3

4. Business Services Management
Business Centric View to Monitoring IT Resources
Value :
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Prioritize Application Issues
Know which Business Process
is Affected
PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005
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5. Business Centric View (contd..)
PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005
5

6. Business Services Management
URL Sequence to
sample End Web
page Response
Times
This business App has app
servers, DBs, web servers .
These resources are load
balanced or clustered. The
resources are added to “Sub
Monitor Groups” in App
Manager
Loan Processing Application
(Uptime : 99.982%)
Clustered Oracle
(99.99% Uptime)
URL-1
URL-2
Web- App-URL
Sequence
Sub Group in App Manager
Database Cluster Sub Group
(99.99% )
Clustered Servers
(99.99% Uptime)
Appsvr-1
Appsvr-3
Appsvr-2
Linux Cluster
(99.95% Uptime)
AppServer Cluster Group
Ping switch
If any one App Server is
up, my service is still
running
router
(100% Uptime)
Network Devices
Clustered Oracle Setup is
put in a Sub Group with
the dependencies
configured for the
monitor group.

7. Monitor a Heterogeneous IT Environment
Single Console for App Servers, Databases,
Servers, Web Services & Web Transactions
Value :
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Lesser Point Tools to Manage
Troubleshoot Performance Issues faster and Effectively
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

8. Performance Management: Single Dashboard
Application
Server
• WebLogic Server, WebSphere, Oracle AS,
JBoss, Microsoft .NET, Tomcat,
Silverstream, Glassfish
ERP
• SAP, SAP CCMS, Oracle E-Business Suite
Databases
Servers
• Oracle, Sybase, MS SQL, DB2, MySQL
• Windows, Linux, AIX, AS/400, iSeries, HP
UX, Mac, Solaris, Novell
PT. Daya Cipta Mandiri Solusi
07/22/08
Indonesia Gold Partner since 2005

9. Performance Management (contd.)
PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005
9

10. How Applications Manager Works ?
Monitoring Starts
PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005
10

11. Agentless Monitoring of Heterogeneous Infrastructure
PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005
11

12. Performance Metrics – Servers
• CPU, Memory, Disk
• Process Monitoring
• Network Interface
Stats
• Disk I/O
• Services on the Server
• AS400 server status,
Number of jobs and
Admin console
PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005
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13. Performance Metrics – Application Servers
• Sessions, Hits Per
Second
• JVM Memory,
Thread Pools
• Transaction Stats
• JMS, Queues
• Traffic Metrics
• Usage Patterns etc
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14. Performance Metrics - Databases
• Monitor Connection
Times, Log Files,
• Monitor Tablespace,
database size
• Buffer hit ratios
• Reads, Writes, I/O
• SQL Statistics, Locks etc
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15. J2EE Web Transactions
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

16. Monitor Custom Applications
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

17. End User Experience Measurement
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

18. Virtualization Monitoring
Out-of-the-box support for VMware ESX/ESXi &
Microsoft Hyper-V Servers
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Monitor VMware ESX/ESXi and Microsoft Hyper-V servers and
their guest VMs
Multi-vendor virtualization management
Performance Management for Heterogeneous IT
End User Monitoring helps manage the user experience prior
and post virtualization
Manage performance of both physical and virtual
infrastructure
Automated Virtual Machine Management
PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005
18

19. Cloud Monitoring
Monitor Amazon EC2, RDS instances & attached EBS volumes
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CPU Utilization
Network Traffic
Disk I/O
Volume Traffic, Latency
Bandwidth
Throughput
Value:
Gain insight into performance of EC2, RDS instances & EBS volumes
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

20. SLA Management
• Define Service Level Objectives
• Escalate SLA Violation via EMail
• View SLA Metrics
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

21. Applications Manager Enterprise Edition
Scalable Monitoring Architecture
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

22. Fault Management
Alarm View
Root Cause Analysis
PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

23. Customer Usage Scenario
• Monitors Servers, databases, Log Files and
Application Servers
• Uses APM for Troubleshooting and Availability
Monitoring
• Integrates Views with the Internal Portal
• IT Operations Uses APM to Identify Bottlenecks in
Infrastructure
• Generates SLA Reports for Business Applications and
Gives to Head of Operations on a Quarterly Basis
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

24. Benefits
• Makes your IT Team more Productive
• Brings a Business Centric View to IT Resources
• Support for Heterogeneous Applications and Servers in a
complex physical/virtual/cloud computing environment
• Helps you Troubleshoot Faster
• Generate Reports and Empower Decision Making
• Support for Industry Best Practices
• Complement Existing Investments in 3rd Party NSM
• Low total ownership cost (TCO) & High return on
investments (ROI)
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

25. Key Differentiators
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

26. Customers
 AC Nielson
 Vodafone
 American Honda
 MetLife
 Continental Airlines
 Pfizer
 Cummins
 Seagate
 Dupont
 SDAC Harvard
 Deutsche Bank
 Walgreens
 EDS
 Yamaha Motor Corporation
 GE Finance
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

27. Customer Quote
"We managed to save tens of thousands of
dollars by switching from CA's Wily Introscope“
- Bill Bohlen, Hallmark Channel.
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

28. Summary
• Business Centric View to Monitoring IT helps
Prioritize and Make Effective Use of Resources
• Monitoring all Tiers of the Application Stack
helps Troubleshooting Performance Issues
Fast
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005

29. More Info
Live Demo: http://demo.appmanager.com
Website: http://www.manageengine.com/appmanager
Blogs: http://blogs.manageengine.com/appmanager
Forums: http://forums.manageengine.com/appmanager
Product Editions:
 Professional Trial Edition : 30-day evaluation without restrictions
 Enterprise Edition : Distributed set up for scalability
 Free Edition : Monitor Up to 5 Servers
Contact: askme@dayaciptamandiri.com
Indonesia: +62-21-29622097 / 98
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PT. Daya Cipta Mandiri Solusi
Indonesia Gold Partner since 2005