Understanding the various types of performers in the organisation and following the ECONO way of performance management will ensure high level protection of any legal consequences of performance management issues. This ECONO process is designed with Australian Fairwork act's compliance considerations.

1. MANAGING POOR
PERFORMANCE
Presented by: Farhad Mahbub (CAHRI, AFAIM)
Latitude12 Pty Ltd

2. CONTENT
 What is poor performance
 What are the reasons
 Categorization of performers
 ECONO way of Response
 Case study

3. WHAT IS POOR PERFORMANCE
• It doesn’t always mean
someone is not working
• It means the gap of
output of what employer
is expecting and what
employee is delivering

4. REASONS OF POOR PERFORMANCE
 Incompetency – Can’t do
 Ill health- Illness preventing performing job
 Misbehaviour- Won’t do

5. Behaviour
Competency
High Low
Low
High
Get behind
the safety net
Be PatientBe encouraging
Utilise the USP
CATEGORIZATION OF PERFORMERS

6. ECONO WAY OF PERFORMANCE
MANAGEMENT

7.  Act Quickly
 Don’t get personal
 Get second thought but not rumours
 Identify the issue Behaviour vs Competency
 Talk it through
 Give / Receive feedback
 Express Do’s and Don’ts
 Take help from HR or experts

8.  Make it formal
 Give at least 48 hours notice
 Allow support person
 Document the discussion
 Criticise the action or behaviour not the person
 Be precise on the expectations
 Inform the consequence
 Close the discussion with positive note

9.  Conduct PIP discussion
 Follow up the PIP execution
 Fast track execution
 Monitor the improvement
 Provide feedback on development

10.  Serve formal Warning or Show cause letter
 First Warning and Second or final Warning
 Be precise on the allegations
 Provide adequate time to improve or response
 Be realistic and non discriminatory
 Inform consequences

11.  Provide formal letter
 Provide reasons
 Provide Notice period
 Provide all support for relocations
 Focus on the task not the person
 Ensure all final payments are made
 Allow resignation option

12. CASE STUDY
 I do my job but not on the time my supervisor expects
 I don’t know how people complete so much tasks in such short period
 My supervisor doesn’t know anything, he just like to order, I am not
going to do it
 I do all tasks on time with quality but my supervisor doesn't notice

13. THANKS
 Questions?