Customer Resource Management

Customer Resource Management 27 th March 2009

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Business Overview ,[object Object],[object Object],[object Object],[object Object],[object Object]

Services we offer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Customer Relationship Management? ,[object Object]

Features of a CRM tool ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Will a CRM Do for Business? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What are CRM Options? ,[object Object],[object Object],[object Object],[object Object]

What is SugarCRM? ,[object Object],[object Object],[object Object],[object Object]

Deployment Options ,[object Object],[object Object],[object Object],[object Object],In today's CRM market, there is not only a choice of vendors, but also a choice of deployment options. The options are:

CRM Customization ,[object Object],[object Object],[object Object],Customization is a fact of life, and indeed a generally positive one, for most business applications.

Business Analysis ,[object Object],[object Object],[object Object],[object Object],Identifying the CRM Needs of Your Business

Business Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Depending on the nature of your business, some other more advanced and useful capabilities to include within your CRM are:

Business Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Which Business Activities will be a Part of Your CRM? As you approach the process of implementing a CRM within your business, one of the more important decisions you must make is the application scope of your CRM.

Sugar CRM Deployment Alternatives ,[object Object],[object Object],[object Object],[object Object],If you want to use SugarCRM as the CRM solution for your business, you will need to be able to connect to an Internet-accessible server that is running SugarCRM.

Sugar CRM Deployment Alternatives comparison chart

Advanced CRM opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object]

Advanced CRM opportunities ,[object Object],[object Object],[object Object],[object Object]

The CRM Training Process ,[object Object],[object Object],[object Object],[object Object],[object Object]

Installation and customization ,[object Object],[object Object]

Customer Resource Management

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Customer Resource Management