The slides provide an overview of communication and relevant skills required for effective communication. They explain the communication process and the key components of the process

1. Introduction to

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3. Communication… is Not
Excellent
vocabulary
or fluency in
a language
The transfer
or exchange
of
information
Transfer and exchange
of meaning
Should focus on achieving the
purpose of the
communication

4. About talking …
But rather getting the
message across
About quantity but
rather quality
Communication
…is Not

5. Quality Communication should have a minimum of the
three C’s:

6. Quality Communication…

7. Communication …
is not about telling the truth or
telling a lie

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9. A process where…
A process requires connectivityamong the
elementsinvolvedin the process
A process has a purpose
A process involvesmore than one element
Fora process to be effective, there must
be feedback
A process is driven or initiatedby someone or
something. It does not usually happenon its
own.
Communication is a Process

10. COMMUNICATION, WHAT IT IS NOT
Session One
1. Actors
• Speaker
• Target/Receiver
is a process involving…
2. Components
• Message
• Medium
• Background/Context
• Noise
3. Actions
• Encoding
• Decoding
• Feedback
Communication

11. Background/Context
Message Medium Message
Encode Decode
Feedback
The Communication Process
Noise

12. Communication involves
Speaking Observing Questioning Processing AnalyzingListening
Skills

13. Thank You