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Service Excellence
RESOLVING
SERVICE
BREAKDOWN


                     Contact Us
                     Call us. 0817 0844 840
www.gofaztrack.com   Text us. contact@gofaztrack.com
Service Breakdown
  occur whenever any
product or service fail to
  meet the customer's
      expectatios

                             Contact Us
                             Call us. 0817 0844 840
 www.gofaztrack.com          Text us. contact@gofaztrack.com
ROADBLOCK TO
SERVICE EXCELLENCE




                     Contact Us
                     Call us. 0817 0844 840
www.gofaztrack.com   Text us. contact@gofaztrack.com
NOT LISTENING
                      Contact Us
                      Call us. 0817 0844 840
 www.gofaztrack.com   Text us. contact@gofaztrack.com
LACK OF RESPECT




                                   Contact Us
                                   Call us. 0817 0844 840
www.gofaztrack.com                 Text us. contact@gofaztrack.com
INADEQUATE MATERIALS OR
       SUPPORTING EQUIPMENT




                        Contact Us
                        Call us. 0817 0844 840
www.gofaztrack.com      Text us. contact@gofaztrack.com
POOR COMMUNICATION
                      Contact Us
                      Call us. 0817 0844 840
 www.gofaztrack.com   Text us. contact@gofaztrack.com
LACK OF TRAINING




                      Contact Us
                      Call us. 0817 0844 840
 www.gofaztrack.com   Text us. contact@gofaztrack.com
WORK CONFLICT
                      Contact Us
                      Call us. 0817 0844 840
 www.gofaztrack.com   Text us. contact@gofaztrack.com
HOW TO RESOLVING
SERVICE BREAKDOWN ?




                      Contact Us
                      Call us. 0817 0844 840
www.gofaztrack.com    Text us. contact@gofaztrack.com
SERVICE RECOVERY STRATEGY

                           Listen to      Uncover the
 Express respect
                          understand      expectations


                                  Take action         Double
                 Outline the
                                  and follow         check for
                  solutions
                                    through         satisfaction



                                                    Contact Us
                                                    Call us. 0817 0844 840
www.gofaztrack.com                                  Text us. contact@gofaztrack.com
EXPRESS RESPECT
“What you are telling me i important”
                                        Contact Us
                                        Call us. 0817 0844 840
   www.gofaztrack.com                   Text us. contact@gofaztrack.com
LISTEN & UNDERSTAND
“Please tell me what happened”
                                 Contact Us
                                 Call us. 0817 0844 840
   www.gofaztrack.com            Text us. contact@gofaztrack.com
UNCOVER THE
EXPECTATIONS
“Will you please tell me what you feel need to be done”
                                        Contact Us
                                        Call us. 0817 0844 840
   www.gofaztrack.com                   Text us. contact@gofaztrack.com
OUTLINE THE SOLUTIONS
“You have several choices”
                             Contact Us
                             Call us. 0817 0844 840
   www.gofaztrack.com        Text us. contact@gofaztrack.com
TAKE ACTION AND
FOLLOW THROUGH
“You refund has been requested. I will personallu check
with accounting to ensure your check goes out friday”
                                              Contact Us
                                              Call us. 0817 0844 840
    www.gofaztrack.com                        Text us. contact@gofaztrack.com
DOUBLE CHECK
FOR SATISFACTION
“I am following up to make sure your check arrived”
                                       Contact Us
                                       Call us. 0817 0844 840
   www.gofaztrack.com                  Text us. contact@gofaztrack.com
Find more useful articles at
           WWW.GOFAZTRACK.COM
                             Thank You




                                                    Contact Us
                                                    Call us. 0817 0844 840
www.gofaztrack.com                                  Text us. contact@gofaztrack.com

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Service Excellence : Resolve service breakdown

  • 1. Service Excellence RESOLVING SERVICE BREAKDOWN Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 2. Service Breakdown occur whenever any product or service fail to meet the customer's expectatios Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 3. ROADBLOCK TO SERVICE EXCELLENCE Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 4. NOT LISTENING Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 5. LACK OF RESPECT Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 6. INADEQUATE MATERIALS OR SUPPORTING EQUIPMENT Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 7. POOR COMMUNICATION Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 8. LACK OF TRAINING Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 9. WORK CONFLICT Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 10. HOW TO RESOLVING SERVICE BREAKDOWN ? Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 11. SERVICE RECOVERY STRATEGY Listen to Uncover the Express respect understand expectations Take action Double Outline the and follow check for solutions through satisfaction Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 12. EXPRESS RESPECT “What you are telling me i important” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 13. LISTEN & UNDERSTAND “Please tell me what happened” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 14. UNCOVER THE EXPECTATIONS “Will you please tell me what you feel need to be done” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 15. OUTLINE THE SOLUTIONS “You have several choices” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 16. TAKE ACTION AND FOLLOW THROUGH “You refund has been requested. I will personallu check with accounting to ensure your check goes out friday” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 17. DOUBLE CHECK FOR SATISFACTION “I am following up to make sure your check arrived” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  • 18. Find more useful articles at WWW.GOFAZTRACK.COM Thank You Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com