See how companies are using technology to improve customer service!

1. HOW COMPANIES ARE
USING FINTECH TO
IMPROVE CUSTOMER
SERVICE IN 2017
BY: FERHAN PATEL

2. SCHEDULING
MEETINGS
Whenever someone wants to meet
with a banker, for example, the
usual process goes something like
this: A customer walks into a bank,
waits in line, and/or waits for the
next banker to be available. There
is no guaranteeing how long a
customer will have to wait, and this
can be quite inconvenient for
customers. So, a handful of banks,
such like Wells Fargo, are now
allowing customers to make
consultations with bankers online.
This makes the process of working
with a bank much shorter and
more convenient for customers.

3. VIRTUAL
TELLERS
Virtual tellers are now being
provided by Banco Bilbao Vizcaya
Argentaria, a large banking
company in Spain, for people
looking for a drive through at their
bank. These virtual tellers are
phenomenal, providing customers
with a video of a virtual teller that
allows them to make transactions
with the bank themselves or
conduct other services that drive-
through customers normally don’t
have the opportunity to do.

4. PHILANTHROPY
MADE EASY
A company called Mogl is allowing
people to earn cash rewards for
every restaurant purchase they
make. This is not a new service, but
here is the twist. You can “Join a
Fundraiser” and a percentage that
you choose of your cash back will
be donated entirely to your cause
of choice.

5. Source: Mogl
https://www.mogl.com/fundraisers

6. LET’S
CELEBRATE!
People not only want to be offered
good services and products
nowadays; they want to be cared
for by the companies they
frequent. JPMorgan Chase has
implemented a small but powerful
message in one of their services
they offer. They now offer
customers a nice, small birthday
message at their ATMs if it is the
customer’s birthday.

7. VIDEO
CONFERENCE
FOR CUSTOMER
SERVICE
Amazon’s new feature, “Mayday” is
allowing customers to not only
speak with a customer service
representative in real time to solve
their issues, but also gives
customers the opportunity to video
conference with the
representatives. This feature
allows the representative to
physically draw on the customer’s
screen to show customers how to
fix their issues on the Kindle Fire
tablet.

8. THANK
YOU
BY: FERHAN PATEL
ALL OF THESE COMPANIES HAVE ONE THING IN COMMON; THEY ARE
ALL CREATING TOOLS TO IMPROVE CUSTOMER SERVICE, MAKING IT
MORE USER-FRIENDLY, CONVENIENT, AND ENJOYABLE FOR EACH
INDIVIDUAL USING THEIR PRODUCTS OR SERVICES.