This topic introduces some approaches to creative problem solving

1. Creative Problem
Solving
PM DR FARIZA HANIS ABDUL RAZAK
PM DR WAN ABDUL RAHIM WAN MOHD ISA

2. Methods in Problem Solving
First, you must define the problem. What is its cause? What are the signs
there's a problem at all?
Next, you identify various options for solutions. What are some good
ideas to solve this?
Then, evaluate your options and choose from among them. What is the
best option to solve the problem? What's the easiest option? How should
you prioritize?
Finally, implement the chosen solution. Does it solve the problem? Is
there another option you need to try?

3. Problem Solving Strategies
Algorithms: An algorithm is a step-by-step
procedure that will always produce a correct
solution. While an algorithm guarantees an
accurate answer, it is not always the best approach
to problem solving. —
Heuristics: A heuristic is a mental rule-of-thumb
strategy that may or may not work in certain
situations. Unlike algorithms, heuristics do not
always guarantee a correct solution. —
Trial-and-Error: A trial-and-error approach to
problem- solving involves trying a number of
different solutions and ruling out those that do not
work. This approach can be a good option if you
have a very limited number of options available. —
Insight: In some cases, the solution to a problem
can appear as a sudden insight. According to
researchers, insight can occur because you realize
that the problem is actually similar to something
that you have dealt with in the past, but in most
cases the underlying mental

5. Tips for Creative Problem Solving (Parnes & Osborn)
Separate ideation from evaluation. When you
brainstorm creative ideas, have a separate time
for listing it all down. Focus on generating lots
of ideas. Don't prioritize or evaluate them until
everything is captured.
Judging will shut it down. Nothing stops the
flow of creative ideas faster than judging them
on the spot. Wait until the brainstorming is over
before you evaluate.
Restate problems as questions. It's easier to
entice a group into thinking of creative ideas
when challenges are stated as open-ended
questions.
Use "Yes and" to expand ideas. It's way too
easy to shut down and negate ideas by using
the word "but." (i.e. "But I think this is better...")
Avoid this at all costs. Instead, expand on what
was previously introduced by saying "Yes,
and..." to keep ideas flowing and evolving.

6. Trial & Error (Edward Thorndike, 1911)
• Law of effect
• if you succeed via trial-and-error, you're more likely to use those
same actions and ideas that led to your previous success when you
face the problem again.

7. Productive Thinking Model (Tim Hurson)
1. Ask, "What is going on?" Define the problem and its impact on your
company, then clarify your vision for the future.
2. Ask, "What is success?" Define what the solution must do, what
resources it needs, its scope, and the values it must uphold.
3. Ask, "What is the question?" Generate a long list of questions that,
when answered, will solve the problem.
4. Generate answers. Answer the questions from step 3.
5. Forge the solution. Evaluate the ideas with potential based on the
criteria from step 2. Pick a solution.
6. Align resources. Identify people and resources to execute the solution.

8. Identifying Root Cause of Problem
Cause and Effect – fishbone diagram
Analogical thinking – using analogies to solve problems
Ask 12 'what elses' - Lenedra J. Carroll
5 Whys - Toyota

14. 4 Takeways
Don't start by trying
to solve the problem.
First, aim to
understand the root
of the problem.
01
Use questions to
generate ideas for
solving the problem.
02
Look to previous
problems to find the
answers to new
ones.
03
Clear your
preconceived ideas
and past experiences
before attempting to
tackle the problem.
04