Veteran UX strategist and interface designer Susan Price challenges UX practitioners to use their skills to optimize the interactions between themselves and their clients.

1. Design your Clients’ experience

2. Design your Clients’ experience
… and your own

3. Qualifications
wage slave
poseur
tiny startup
reluctant freelancer
tiny agency
time
fulfillment
partnership
consultancy
startup
internal
UX consultant
startup

4. Who are your clients?
Freelance Agency Corporation
GovernmentNonprofit
Owner

5. Service design
improves the experiences
of both the user and
employee by designing,
aligning, and optimizing an
organization’s operations
to better support
customer journeys.
“

6. Empathy for the Client
Let’s start with

7. I know something you don’t know

8. I'm here to help you

9. your own needs & desires!
Now let’s dive into

10. Envision your ideal career future
Who do you want as clients?
Working on what kind of work?
In what environment?
With what other people?
Learning what lessons?
Achieving what results?

11. Use your UX skills to get it!

12. Grow into it!

14. Our dream gig!

15. 10
Client Management Principles

16. 1.
Start where the client is

17. 2.
Let the client talk

18. 3.
Treat the client
like an expert

19. 4.
Paint a picture of success

20. 5.
But don’t firehose the client

21. 6.
Don’t try harder than the client

22. 7.
Signal your value

23. 8.
Reuse stuff

24. 9.
Partner up

25. 10.
Deepen client relationships
… But fire clients when you need to!

27. thanks!
Go rock it.
You can find me at
@firecatsue
susan@firecatstudio.com