1. GCDP and GIP Quality Strategy
Delivering High Quality Experience for Summer Peak

2. By 2015, we ambitioned 38000 GCDP and 17000 GCDP
During IPM, We are ambitious to set the
goal of…
An NPS Score of
___
•for both GIP and GCDP by 2015. 2
48

4. Ambition
Direction
Behavior
Have
Set
Create

5. 5000 GIP and 12000 GCDP XP This Summer
We are going to deliver quantity and quality
No more quality as an “or”

6. The Ambition
5000 GIP 12000 GCDP
43
NPS
44
NPS

7. We need to

8. Our Direction
GIP Detractors GCDP Detractors
Job Description Clarity
Logisctic support
Integration
Job Description Clarity
Logisctic support
Integration/Communication

9. How?
Understanding
the detractor
issue through
customer
comments
Role of Sending
and Hosting
entity in solving
the issue
Key Activities in
solving the issue
Talent Capacity
in delivering
Quality
Experience

10. Because we CARE
Our Behavior

11. Every Experience Matters!