Microsoft dynamics CRM 2015 interview questions.. The new version Dynamics CRM 2015 ( ver 7.0) released with a bunch of changes in user Interface and features, also brings you a considerable number of changes in the features along with UI especially in the service management module. So if an interviewer is keen to check your knowledge on MS CRM 2015 then you can expect some tough questions from the new service management and service scheduling features added MS CRM 2015. I hope this list of interview questions on Microsoft Dynamics CRM 2013 will help you crack your interviews. To learn more about Dynamics 365 and Power Apps visit www.dynamics365academy.com. Subscribe YouTube Channel: https://www.youtube.com/channel/UCMBU1f6rshoFVB90yGwRE0w| training@magnifez.com | +91 9739 222 782

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Interview Questions on Microsoft Dynamics CRM 2015

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Q1. New Features in Dynamics CRM 2015
CRM Online Administration Experience. System Administrators can self-
provision instances from O365 and choose from 60 different markets.
Enhanced Business Processes. Dynamics CRM 2015 allows you to create
branching rules and the ability to combine multiple conditions within a rule.
Enhanced Mobile Sales. Dynamics CRM 2015 will allow users to create drafts
offline that can easily be synchronized when the user is back online.
Additionally, all dashboards can now be enabled for a tablet.
Enhanced Business Rules. No need to create multiple business rules for one
logic string. Business rules can now contain If/Then logic and the ability to
combine expressions using And/Or. 2

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Q1. New Features in Dynamics CRM 2015
Global Search. You can now search in Dynamics CRM 2015 across different
record types or configure specific fields on your preferred entities.
SLA Enhancements. Previously created SLAs will be considered standard
SLAs and all new SLAs created in CRM 2015 will be considered Enhanced. All
Enhanced SLA will be eligible to use this feature.
Calculated and Rollup
With Dynamics CRM 2015we can create more complex field calculations that
can run based upon a scheduled job and compliments business rules with real
time integration.
Hierarchy Visualization. Leverage record relationships, calculated and roll-
up fields to easily visualize up to four different data fields.
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Q2.What is the Business Rules in Ms CRM?
Using business rules you can create business logic using CRM UI without
writing any script. It is an attempt to replace javascript and do operations on
form such as field validations, hiding/unhiding fields, enable/disable fields,
change field properties etc.
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Q3.When we have Business Rules and JavaScript
on forms which one will trigger first?
Javascript methods are client side programs and will trigger asynchronously.
Business rules can be on client side as well on server side, and are
asynchronous processes.
In terms of execution Javascripts execute before Business rules.
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Q4.What is real-time workflow?
Real-time workflows are synchronous in nature and would trigger immediately
after the triggering criteria is met.
These are Introduced in Dynamics CRM 2013.
In functionality synchronous workflows are almost similar to synchronous
plugins but can be triggered for lesser events.
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Q5. Which one will trigger first, Real-time
workflows or plugins when used together?
Though both are synchronous in nature plugins will trigger before
synchronous workflows because plugins are code based customizations and
are registered directly in the event plug-in before or after CRM core
operations.
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Q6.How can we change order of the execution
between synchronous workflow and Plugin?
There exists a tool called synchronous event order in ToolBox by using we
can able to update Rank of workflow.
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Q7.Different types of Views in Dynamics CRM?
3 types of Views basically: Public views , System views and Personal Views.
System Views are again classified into the following:
Advanced Find View
Quick Find View
Associated View
Lookup Views.
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Q8.What are the new type of processes/workflows
introduced in MS CRM 2013.
i. Actions are used for creating custom events/messages in Dynamics CRM
systems.
II. Business Process workflow are used to guide users visually through
business processes.
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Q9. What is SLA and where it is used?
Service Level Agreements are used to give different levels services to the
customer depends on the following factors but not limited to:
Customer Category – Gold, Silver, Bronze.
Case Criticality – Priority 1, Priority 2.
Support Coverage – 24x7, 12x5, 9x5 etc
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Q10. Describe the different Types of SLAs?
Standards SLAs and Enhanced SLAs.
Standard SLAs are the legacy SLAs which are introduced in CRM 2013 and
later renamed as Standard when Enhanced SLAs introduced in 2015 where
the latter fixes the limitations of previous one.
We can put Enhanced SLAs on hold when the connected Case is put on hold,
and we can display and track the KPI details on the case form under Enhanced
SLA tab.
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Q11. What is calculated and roll up fields and
where are they used?
Calculated Fields let you do mathematical calculations and display the result
as the field value.
Rollup Field aggregates the values of a particular field from the child records,
accumulates and displays on the corresponding field on the parent record.
Ex: Estimated Revenue on the parent Opportunity record can be calculated by
aggregating the Estimates Revenue on the child Opportunity records.
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Q12. What is the use of interactive dashboards?
It is a new type f Dashboard added in Dynamics CRM 2016 which is supposed
to be used in Interactive Service hub, a new feature of Dynamics CRM 2016.
It is different from normal dashboards as they are Entity specific while the
former is common to Entities.
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Q13. Difference between synchronous and
asynchronous workflows?
Synchronous workflows will execute right after the condition is met so that
platforms operations need to wait till the workflow execution get completed.
Asynchronous workflows wait to execute when they are triggered and will
be added to the queue and execute then the resources are available.
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Q14.What is Actions and how it is used?
Using Actions you can create custom events in Dynamics CRM in addition to
system events such as Create, Update, Delete etc.
You can trigger Actions using Workflows, JScripts and from custom code.
Plugins can be registered on Actions so that when the action/custom event
occurs the plugin will trigger.
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Q15. What is hierarchy security model?
This is a new security model introduced in Dynamics CRM 2016 which can be
used along with other security models such as – role based security, field level
etc.
Hierarchy security models – managerial and positional, uses the managerial or
positional hierarchy of users and which allows a manager or a user at a higher
position in the hierarchy to access the records own by the reportee.
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Firoz Muhammed | www.magnifez.com | training@magnifez.com
Interview Questions on Microsoft Dynamics CRM 2015