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Top 7 Features in Microsoft Dynamics CRM 2013
www.crmwrench.blogspot.in
Top 7 features in Microsoft CRM 2013
Quick Create form
Quick View forms
Portable Business Logic / Business Rules
Guided Processes
Real time / Synchronous Workflows
Auto Save
Mobile Client Application- MoCA
Quick Create form
• Allows you to quickly enter a record.
• Can customize these forms.
• Helps if you’re on phone with a Lead and want
to quickly capture their details in CRM without
having to navigate to the lead entity.
Quick View forms
• allows you to bring in data from related
entities.
• This is a read only mode view for now.

• Helps if you are working on a Case record and
want to view Account information on the Case
form.
Portable Business Logic / Business
Rules
• An intuitive way to write simple code
• Can set up by anyone with no development /
coding experience.
• Set field values, show/hide fields, set
required/recommended fields and validate
field data.
Guided Processes
• A visual process display which guides user
through pre-defined processes.
• Multiple processes can be added to each
record type
• A sales organization can make sure each
required step in each pipeline phase is
completed before moving to the next pipeline
phase.
Real time / Synchronous Workflows
• In CRM 2011, workflows runs in the
background and when triggered.
• CRM 2013 introduces processes that run
immediately and update the form in real time.
Auto Save
• Automatically saves information on forms on
every 30 seconds as well as when you leave
the form.
• Updates any changes made to the form
without having to remember to hit the Save
button.
• Your can opt to use it or not.
Mobile Client Application - MoCA
• Free mobile app that can be downloaded to your
phone, tablet, or even desktop.
• This app renders your existing CRM forms as
mobile forms.
• Mforms are limited and are restricted to 5 tabs or
75 fields and 10 lists, whichever one comes first.
• Also, IFrames are not supported.
• Global search is supported and can search across
multiple entities.
Firoz Muhammed
CrmWrench.blogspot.in

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Top 7 features in microsoft dynamics crm 2013

  • 1. Top 7 Features in Microsoft Dynamics CRM 2013 www.crmwrench.blogspot.in
  • 2. Top 7 features in Microsoft CRM 2013 Quick Create form Quick View forms Portable Business Logic / Business Rules Guided Processes Real time / Synchronous Workflows Auto Save Mobile Client Application- MoCA
  • 3. Quick Create form • Allows you to quickly enter a record. • Can customize these forms. • Helps if you’re on phone with a Lead and want to quickly capture their details in CRM without having to navigate to the lead entity.
  • 4. Quick View forms • allows you to bring in data from related entities. • This is a read only mode view for now. • Helps if you are working on a Case record and want to view Account information on the Case form.
  • 5. Portable Business Logic / Business Rules • An intuitive way to write simple code • Can set up by anyone with no development / coding experience. • Set field values, show/hide fields, set required/recommended fields and validate field data.
  • 6. Guided Processes • A visual process display which guides user through pre-defined processes. • Multiple processes can be added to each record type • A sales organization can make sure each required step in each pipeline phase is completed before moving to the next pipeline phase.
  • 7. Real time / Synchronous Workflows • In CRM 2011, workflows runs in the background and when triggered. • CRM 2013 introduces processes that run immediately and update the form in real time.
  • 8. Auto Save • Automatically saves information on forms on every 30 seconds as well as when you leave the form. • Updates any changes made to the form without having to remember to hit the Save button. • Your can opt to use it or not.
  • 9. Mobile Client Application - MoCA • Free mobile app that can be downloaded to your phone, tablet, or even desktop. • This app renders your existing CRM forms as mobile forms. • Mforms are limited and are restricted to 5 tabs or 75 fields and 10 lists, whichever one comes first. • Also, IFrames are not supported. • Global search is supported and can search across multiple entities.