FJORD is a design company that focuses on service design to create an emotional bond between customers and services. They design technology with people as the focus, not the technology itself. The document discusses FJORD's work with top brands and trends in mobile apps, advertising, and the technology industry, including the growth of apps, changes in how people interact with devices, and consolidation in the industry.
2. OUR FOCUS IS
SERVICE DESIGN
We differentiate providers in ways that create an
emotional bond between the customer and the
service. Our business is delight.
10. REIMAGINE
THE PHONE
BILL
“About 40 per cent of 3's smartphone
customers have downloaded the free app
since its launch in October, with 70 per cent
of those using it every month. In a survey, 50
per cent said they called customer service
about their bill less often.”
Financial times
22. A New Phase?
Living
Services an
Atomisation within
Ecosystem
What is where?
Is mobile still the hub?
How will we interact?
Displays? Voice?
How will we advertise?!