Franck Bachelin is a customer-centric IT services manager with over 20 years of experience in project management, business analysis, product management, and digital consulting. He has extensive expertise in developing digital products and solutions, managing teams and projects, and helping clients transform their businesses through technology. Bachelin has worked with many major companies across industries like Herbalife, Bobcat, Electrabel, Belgacom, and UCB on initiatives such as website redesigns, portal implementations, and product development.

1. FRANCK BACHELIN
C u s t o m e r - C e n t r i c
I T S e r v i c e s M a n a g e r
w i t h a p a s s i o n f o r
U s e r - C e n t r i c
d i g i t a l p r o d u c t s
+1 323 348 8685
franck@bachelin.com
Los Angeles,CA, USA
franckbachelin

2. EXPERTISE

3. • Project Management
• Resource management
• Acts as Scrum Master
• Planning strategy
• Backlog grooming
• Team lead
• Quality assurance
• Test management
• Customer success
• Account Mgt
• Customer development
• Story gathering/writing
• User Experience (UX/UI)
• Knowledge Management
• Information architecture
• Develop training materials
• Change management
• Requirements gathering
• Functional Specs
• Use cases / User Stories
• Business process modeling
• Business rules documentation
• Tool selection/ RFP
• Competitive analysis
• Client Management
• Portfolio Mgt
• Product vision
• Functions as ProductOwner
• Business model generation
• Product Marketing
• Product strategy
• Can own a P&L
SFor Strategy
AFor Analysis
EFor Execution
TFor Tactics
PRODUCT MANAGEMENT BUSINESSANALYSIS
CUSTOMER SUCCESS PROJECT MANAGEMENT
sate (‘sāt), v.; SATED, SATING. To satisfy fully
Franck Bachelin ©

4. Expertise Years of
experience
Project Management (Agile, Waterfall) 10+
Business analysis 10+
Product Management 5+
Content management (WCM, ECM) 15+
Web development Mgt (from HTML+ASP 1996 to
JAVA+REST+SPRING+ANGULAR 2015)
20
Enterprise search 3
Knowledge management 5
Digital marketing support 9+
Intranet 8+
Mobile/responsive applications 6
Team leading 8
Web analytics & Lead generation 3+
Digital Asset Management 5
Digital functions (SSO, Personalization, Targeting, A/B
testing, Customer Self Service…)
9+
IT Background & Education
Technical/Engineering practical knowledge
Business/Marketing acumen
Design & UX sensitivity
CONSULTINGONSITE 13+YEARS
EXPERIENCEWITH AGENCY/CREATIVE 15+YEARS
CUSTOMER EXPERIENCE 18+YEARS
WHAT PEOPLE SAYABOUT ME:
Sharp business sense, diligence and analytic mind, great sense of
humor, adaptable, organized, reliable, problem solver, very strong
positive mindset, easily found his place in the team, fully dedicated,
able to present and convince people in the whole hierarchy, always
with a smile, structured approach, 'can do' mentality, a
mentor for many junior profiles…
See recommendations on my linkedin profile

5. CAREER RESUME

6. TBSCG
(USA)
Professional
Services
Manager
2013-2015
TBSCG
(Belgium)
Consulting
Manager
2011-2013
ATRAN
(Belgium)
Principal
Consultant
1998-2010
ORANGE
(France)
Project
Manager
intranet
1997
CANAL+
(France)
Business
analyst
intranet
Award for the
best intranet
in France
1996

7. TBSCG
(USA)
Professional
Services
Manager
2013-2015
TBSCG
(Belgium)
Consulting
Manager
2011-2013
ATRAN
(Belgium)
Principal
Consultant
1998-2010
ORANGE
(France)
Project
Manager
intranet
1997
CANAL+
(France)
Business
analyst
intranet
Award of best
intranet in
France
1996
The “Mobiloo” project
inspired the France
Telecom Group intranet
strategy

8. TBSCG
(USA)
Professional
Services
Manager
2013-2015
TBSCG
(Belgium)
Consulting
Manager
2011-2013
ATRAN
(Belgium)
Principal
Consultant
From 15 to 800
employees
1998-2010
ORANGE
(France)
Project
Manager
intranet
1997
CANAL+
(France)
Business
analyst
intranet
Award of best
intranet in
France
1996
90% of my time on billed consulting (see portfolio)
+
Developed the onboarding and coaching
program, managed the shared services projects
(knowledge base, internet site, CRM), defined
the internal communication tools (magazine,
newsletter, intranet)
+
Created the Knowledge Management practice,
with a team of 5 consultants and 8 clients in 1
year and a 30% rate increase in 6 months

9. TBSCG
(USA)
Professional
Services
Manager
2013-2015
TBSCG
(Belgium)
Consulting
Manager
2011-2013
ATRAN
(Belgium)
Principal
Consultant
1998-2010
ORANGE
(France)
Project
Manager
intranet
The project
inspired the
group intranet
strategy
1997
CANAL+
(France)
Business
analyst
intranet
Award of best
intranet in
France
1996
80% of my time on billed consulting (see portfolio)
+
Transformed a staff augmentation practice in a high-value and
consistent consulting offer.
Number of billed consultants x3, 20% rate increase, higher
employee retention, longer client engagements, from $100k/year to
$2M+/year revenues in consulting services
+
Coached 15+ consultants, developed training program, career
paths, methods and documents.

10. TBSCG
(USA)
Professional
Services
Manager
From 2 to
15 employees
2013-2015
TBSCG
(Belgium)
Consulting
Manager
2011-2013
ATRAN
(Belgium)
Principal
Consultant
1998-2010
ORANGE
(France)
Project
Manager
intranet
The project
inspired the
group intranet
strategy
1997
CANAL+
(France)
Business
analyst
intranet
Award of best
intranet in
France
1996
82% of my time on billed consulting (see portfolio)
+
Delivered 16 projects with high profitability, and ensured 70% of the revenues for the
first year of the new subsidiary by customer centricity and business capillarity.
+
Oversaw many diverse responsibilities in the startup entity such as program
management, resources optimization, methodology, CRM, account management,
business development (RFP, vendor management, marketing – print, conference –)

11. CONSULTING PORTFOLIO

12. LittleBigConnection.com
Disruptive Contingent Workforce
Management SAAS platform
• Product design forV2
• Market analysis
• Strategy
2016

13. Herbalife - my success stories
C2C web & mobile application where
users can create, publish and share
narrative content
• Product design
• Project Management
2015

14. Bobcat.com
Full revamp of the corporate and e-
commerce website
• Test management
• Quality process
2015

15. Herbalife – Product labels unification
Or how to connect Product Lifecycle
Management with Product Media Assets
publishing processes?
 980 product labels in 28 countries made
compliant with EU regulation on web & print
• Business analysis
• Process modelling
• Project Management
2014

16. MyHerbalife.com
Full revamp of the 1st website of the
company in terms of revenue
> 80% satisfaction increase with innovative solutions
(media gallery, success stories, corporate taxonomy)
• Business analysis
• Product owner
2013

17. Electrabel.be
Full transformation of the Customer Self
Services, revamp of corporate, b2c and b2b
websites, Single-sign-on implementation,
hosting and managed services
• Program/project manager
• Customer management transformation
• Business analysis
• Vendor Management
2012

18. Skynet.beVideo portal
Created the video portal of the largest
media website in Belgium (6 million
visitors per day)
• Product Management
• Vendor management
• Project management
2009

19. Belgacom/Proximus
Transformed a 2000 micro-sites
situation into one Enterprise Portal for
communication, HR, Knowledge
Management and shared services
• Program manager
• Product Owner
• Solution owner
2004-2007

20. UCBWorldwide
Created the first world-wide intranet
ecosystem (corporate-countries-
specialties)
• Program manager
• Product manager
• Subject Matter Expert
1998-2001

21. References

22. Feel free to contact me
• FRANCK
• +1 323 348 8685
• franck@bachelin.com
• Los Angeles, CA, USA
• linkedin/franckbachelin