Understanding customer service by fola daniel adelesi
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Just the very slide you need to get to know more about your customers and how they should be served. You will be glad you came across this slide.
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Understanding customer service by fola daniel adelesi
- 3. Who are your customers?
- 4. What’s your perception of your customers?
- 6. Exercise What are your customers’ real needs? 1. 2. 3. 4. 5.
- 8. Exercise What are your customers’ real expectations? 1. 2. 3. 4. 5. 6.
- 9. Draw the line between needs and expectations - Appeal - Good timing Respect Love - Affirmation - Concern Product Service Expectations Needs
- 10. Differences in businesses that meet needs or expectations Need based company Expectation meeting company Company starts out making money Company starts out building relationships
- 11. Need based company Expectation meeting company Company stops at getting good sales or making money Company proceeds to help customers save some money
- 12. Need based company Expectation meeting company Company just thinks about getting all they can Company likes to relate with their customers
- 13. Need based company Expectation meeting company Money dictates all you ever get as a customer Relationship dictates all you can get
- 14. Need based company Expectation meeting company Business is about targets, growth and expansion Business is about service, customers and perception
- 15. Need based company Expectation meeting company Business is built on ideas and strategies only Business is built on ideas, strategy and more importantly on customers’ feedback
- 16. Need based company Expectation meeting company Feedbacks are either totally absent or just mere protocols and never attended to Feedback is a big deal and never taken for granted
- 17. Need based company Expectation meeting company Company knows nothing about customers and makes no effort to do so Company knows their customers and some extra information
- 18. Need based company Expectation meeting company Company just sells products or renders service and moves on Company sells or renders service and shows interest in customer’s experience
- 19. Create a service around customers’ expectations
- 20. Show interest in every customer
- 21. Every customer is important
- 22. Either a dog or a god, a customer keeps you in business - Fola Daniel Adelesi
- 24. Remember that ‘satisfaction’ is relative – you can’t serve all customers the same way.
- 26. Ask customers about your service instead of just collecting their money.
- 27. You have a task of impressing your customers
- 31. A happy customer does good publicity for your brand - Fola Daniel Adelesi