The document discusses achieving high performance in government. It argues that high performance means achieving cost-effective results while also guaranteeing social rights and spending money wisely through innovative technologies. It provides examples of how the FPS Public Service and Social Security has achieved high performance through policy coordination and support, improved social services, fighting fraud, and operational excellence.

1. Produced by Tom Auwers (@tauwers) Created by Barbara de Clippel (@bdeclippel) HIGH PERFORMANCE

2. Government should achieve also “high performance”

3. Costeffective Results

4. social guaranteeing rights

5. spend wisely

6. “high performance”

7. intensive use of innovative technologies

8. NO!

9. are innovative necessary technologies

13. culture it’s the stupid!

14. Happy people means service better

15. Our people are happy

16. SO: high performance

17. results values

18. cost effective change

19. FPS our does achieve ? “high performance”

20. our does Technology platform ? enables “high performance”

21. 4 Key missions

22. policy & & coordination support

23. social services to our clients

24. fight fraud against social

25. operational excellence

26. high performance?

27. give Let me you some examples

28. Policy coordination support &

30. many people

31. Veel partners

32. never together

33. it’s all about connectedness

34. creating virtual teams

35. cloud computing

36. Online collaboration 1 214 Tom Rudi

37. social services users to our

38. 180.000 applications

39. 600.000 files

40. 2.000 calls daily

41. life Make easier

42. for people with disabilities

43. 62 average age

44. old poor &

45. frontoffice to society

46. you? we How can help

47. we you How can ? help even better

48. Admin-e 2. Dienstverlening Techn: Admin-e

49. Medic-e

50. Handiweb

51. Our customer first 2 600.000 180.000 2.000 Tom Sven

52. fight against social fraud

53. from “to react”

54. to “proactive”

57. business intelligence cockpit

58. Risk Profiling Organisations 3 Interview Stefan Tom Rudi

59. our operational excellence

60. In what kind of world we do work

61. From command and control

62. To connect and collaborate

63. Generation Y wants modern to be a knowledge worker

64. place ANY

65. time ANY

66. device ANY

67. Is FPS our sexy ? a employer

68. YES we do think so

69. when where how 4 1326 Tom Rudi

70. SO: high performance

71. focused results on

72. But... ? also cost effective

73. YES we do think so

74. drastic savings

75. -22% paper at the office

76. -40% dynamic office

77. -60% less office Equipment

78. -88% fax print Copier tools

79. IT Same budget IT more output

80. FPS our does achieve ? “high performance”

81. Nog niet optimaal

82. Next challenge

83. green performance

84. EVERYTHING

85. new products are cradle cradle to

86. mobility our is electric

87. green technology