1. Apple (iOS5)
Joint effort to recover the device for FREE
Unfair to ask customer to pay for iOS upgrade failure.
1
2. What is the issue with iOS5 upgrade?
• When you try to update to iOS5, device is bricked.
• When device is reset ‘Erase all content and settngs’, device
gets bricked.
• Sometimes, without any reason, iPad-1 gets bricked.
And many more..
3. Screenshots of bricked iPhones
• Device can not be activated no matter what
procedure you try. Here are the two screens:
4. How apple reacted?
• Apple customer care or genius bar spend hours to
resolve but failed
• Finally asked to pay for new device since device is
out of warrant. Then try to negotiate for 50% of
price.
• Claims that if device gets bricked while on iOS5 and
device is out of warranty, its user fault.
Has Apple published anywhere that out-of-warranty
iPhone4 or iPad upgrade to iOS5 is at customer risk? .
5. Planned Steps
First step: Collect the substantial evidence that
devices are getting affected since iOS5 upgrade.
Second step: Seek legal advice if needed.
We hope that if we get substantial support, we can convince
APPLE that asking customers to pay for their iOS5 upgrade
mess-up is wrong.
6. Request to every Apple FAN
If you heard about this from your circle OR gone through this
painful experience OR asked to pay for this mess up:
• Please sign up on Facebook or Twitter or LinkedIN to show
strength if you share the pain.
• Please upload your video testimonial to Youtube
• Please spread the word in your social circles to make it
HOTTEST . We need critical mass.
Optional: You can sign up if you want to share the details and get
updates.
7. Please note:
• We have to be as transparent as possible. If you have any other
doubts or concerns or experiences, please post it on FB WALL
or Twitter.
• If you wish to get updates over emails, you can register on
website.
