Public service co design and information reuse practices
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Public service collaboration, co-desing and information reuse: innovative usability practices from Canada, New Zealand and Australia
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Public service co design and information reuse practices
- 1. Public service co-design and information reuse practices Best practices from Canada Australia and New Zealand 2015.11.10 – NKE WUD2015, World Usability Day 2015 Madarász Csaba - opengovernment.hu
- 2. Public service reform and communication technologies The rise and increasing pervasiveness of digital media have dissolved the many technical barriers to widespread and sustained citizen involvement in actually co-producing and co- delivering public services. Pioneering initiatives, in turn, are also thawing the cultural barriers among professional public administrators to engaging and co-designing public services with non-expert citizens. Madarász Csaba - opengovernment.hu
- 3. CO-DESIGN The premise is that ‘users’ become partners Madarász Csaba - opengovernment.hu
- 4. Co-design – the issue Nobody knows better how services can be improved than the people who use them and the front-line staff who provide them. Co-design offers a structured approach to harnessing the best ideas from the people who will ultimately use and deliver the service. The result: better and more cost-effective services http://www.govint.org/co-design/ Madarász Csaba - opengovernment.hu
- 5. CO- PRODUCTION A co-production initiative involves citizens—as individuals or in groups—in creating a service to be used by others. These can involve either short-term or long-term participation. Madarász Csaba - opengovernment.hu
- 6. Co-production – the personas of citizens As explorers, citizens can identify/discover and define emerging and existing problems. As ideators, citizens can conceptualize novel solutions to well-defined problems. As designers, citizens can design and/or develop implementable solutions to well-defined problems. As diffusers, citizens can directly support or facilitate the adoption and diffusion of public service innovations and solutions among well-defined target populations. http://www.businessofgovernment.org/report/engaging-citizens-co-creation-public-services
- 7. CO-DELIVERY today’s citizens, their families and friends already play a greater role in improving public services than many professionals realise. Madarász Csaba - opengovernment.hu
- 8. A new name for an old form Expertise and knowledge Skills Time Co-operation with the service process Public commitment Madarász Csaba - opengovernment.hu
- 9. Some patterns for collaboration (in IT) Madarász Csaba - opengovernment.hu
- 10. CO-ASSESMENT Co-assessment involves citizens working alongside professional staff and managers to help organisations to better understanding how they feel about services. It offers an ‘insider view’ often lacking in formal assessment Madarász Csaba - opengovernment.hu
- 11. Can we call it: Participation?Feedback?Watchdog? Consultation? • Clearer lessons on how to improve quality of life, by focusing on outcomes that citizens care most about; • Direct feedback on what users and other citizens do NOT value and might therefore be cut; • Greater understanding of HOW services should be provided to better meet users’ needs; • Insights into how more community resources might be tapped, through feedback on where service users and other citizens would be willing to offer to co-produce services. Madarász Csaba - opengovernment.hu
- 12. What is new? Building trust more systematically into citizens and their power, knowledge expertise will bring rewards! Madarász Csaba - opengovernment.hu
- 13. Both sides of an issue • Hackdays, Hackathons • Codefests • Write-a-thon • Co-Desing • Datafest • Apps contests •Volunteers in hospitals •Information provision for migrants •Watchdog organizations •Everyday volunteering •OGP Madarász Csaba - opengovernment.hu
- 14. Canada Hack the government Codeweek, The Web Experience Toolkit UX Toolbox Madarász Csaba - opengovernment.hu
- 15. Experiences from Canada Madarász Csaba - opengovernment.hu
- 16. Appathon - Canada • To encourage the meaningful and productive use of federal and other data, CODE aims to inspire innovations along three themes: Youth, Commerce, and Quality of Life. • CODE competitors can apply to participate in person …and partner hubs in various locations, or they can participate online from their homes, schools, or local coffee shops. • the Action Plan on Open Government 2.0 specifies ways the federal government is working towards creating a more open and transparent government and maximizing the sharing of government information and data. Madarász Csaba - opengovernment.hu
- 17. The Web Experience toolkit - Canada Madarász Csaba - opengovernment.hu
- 18. British Columbia UX Toolbox - Canada Madarász Csaba - opengovernment.hu
- 19. British Columbia UX Toolbox - Canada Madarász Csaba - opengovernment.hu
- 20. British Columbia UX Toolbox - Canada User Experience Standards Guidelines Madarász Csaba - opengovernment.hu
- 21. British Columbia UX Toolbox - Canada Madarász Csaba - opengovernment.hu User Experience Standards Guidelines
- 22. British Columbia UX Toolbox - Canada Madarász Csaba - opengovernment.hu User Experience Standards Guidelines
- 23. British Columbia UX Toolbox - Canada Madarász Csaba - opengovernment.hu User Experience Standards Guidelines
- 24. British Columbia UX Toolbox - Canada Madarász Csaba - opengovernment.hu
- 25. Australia Digital Service Standard GovHack Madarász Csaba - opengovernment.hu
- 26. Digital Service Standard - Australia Madarász Csaba - opengovernment.hu
- 27. Digital Service Standard - Australia Madarász Csaba - opengovernment.hu
- 28. Digital Service Standard - Australia Madarász Csaba - opengovernment.hu
- 29. Digital Service Standard - Australia Madarász Csaba - opengovernment.hu
- 30. GovHack- Australia Madarász Csaba - opengovernment.hu
- 31. GovHack- Australia Madarász Csaba - opengovernment.hu
- 32. New Zealand Government Web Toolkit Madarász Csaba - opengovernment.hu
- 33. Government Web Toolkit – New Zealand https://webtoolkit.govt.nz/standards/web-usability- standard-1-2/ Madarász Csaba - opengovernment.hu
- 34. Better information for Everyone – New Zealand https://www.hrc.co.nz/files/5014/2397/6957/web- Access_Summ.pdf Better Information for Everyone: Disabled People’s Rights in the Information Age Madarász Csaba - opengovernment.hu
- 35. Government Web Toolkit – New Zealand Madarász Csaba - opengovernment.hu
- 36. Government Web Standards – New Zealand Madarász Csaba - opengovernment.hu
- 37. Hungary A few bytes of reflection Madarász Csaba - opengovernment.hu
- 38. What about Opengovernment.hu? Madarász Csaba - opengovernment.hu
- 39. Co-design, Co-deliver OGP commitments 1. Making local governments’ practice regarding publicity and information disclosure more efficient 2. Developing the graphic presentation of data on the draft central budget and its amendments, and on the implemented central budget 3. Making the communication with third parties representing private interests more transparent at public administration bodies 4. Ensuring training elements on freedom of information in the training system of public administration organizations 5. Information dissemination related to corruption prevention and integrity 6. Developing a website supporting public consultation on legislative and strategic drafts 7. Improving the searchability of records and decisions made at sessions of municipal councils 8. Developing a mobile phone application facilitating easier access to police organizations and better communication between the police and citizens Madarász Csaba - opengovernment.hu
- 40. Opengovernment.hu approach The bottom up design process of specific commitments Collaborative events – a community of citizens and professionals Extending the meaning of OGP to public service reform (not only corruption) Connecting the anti-corruption and participation + IT professionals Madarász Csaba - opengovernment.hu
- 41. We need more balance and wisdom Madarász Csaba - opengovernment.hu
- 42. Adaptation of innovation in knowledge management 1. The Power of Information Task Force – review existing guides, regulation and practices from Human Rights, international experiences and citizen consultations 2. Central approach to support web accessibility and usability (Standards and Guides) from a citizen centered view. 3. Framework / initiative for citizen contributions and participation in co-assesment, co-delivery, co- design (even political support). Official channel – even in „burocracy reduction theme” 4. Practical guides, learning materials about citizens engagement for public service (NER?) 5. Have a policy and a dedicated team to look for and find existing software for reuse (plenty of other governments developed, well documented code is on Github) Madarász Csaba - opengovernment.hu
- 43. Madarász Csaba csaba@opengovernment.hu Thanks for your attention! Looking for your questions!
- 44. Tervezés A munka elkezdésétől látványos, szélesvásznú témákat használhat, amelyeket a stílusának megfelelően egyszerűen módosíthat is. Minden téma számos színváltozatot tartalmaz, amelyeket keverhet és egyeztethet. Új funkciók, például az Alakzatok egyesítése és a színeket egyesítő Színátvivő nyújtanak új lehetőségeket a terveihez. Elrendezéseit, fényképeit és diagramjait másodpercek alatt tökéletesen sorba állíthatja az igazító és az intelligens segédvonalakkal. Madarász Csaba - opengovernment.hu
- 45. Lenyűgöző hatás A továbbfejlesztett előadói nézet új eszközökkel biztosítja, hogy kézben tartsa az irányítást. Az új Automatikus bővítés funkció a megfelelő beállítások alkalmazásával leveszi a válláról a megjelenítés gondját, így Önnek csak az előadásra kell összpontosítani. • Dia nagyítása – Segítségével közönsége jobban összpontosíthat elképzeléseire. Egyszerűen kattintson egy adott diagramra, ábrára vagy grafikus elemre a nagyításához vagy kicsinyítéséhez. • Diaválasztó – Ez a funkció lehetővé teszi a felhasználónak, hogy más diákat keressen, és közöttük tallózzon anélkül, hogy kilépne a Diavetítés nézetből. A közönség eközben csak a bemutatott diát látja. Madarász Csaba - opengovernment.hu
- 46. Közös munkavégzés Egyidejűleg szerkeszthet másokkal különböző számítógépeken, és a továbbfejlesztett megjegyzéskezeléssel véleményt is cserélhet. A megosztás egyszerű. Ha közönsége nem is rendelkezik PowerPointtal, egyszerűen a böngészőjükre vetíthet az Online bemutatóval. Egyidejűleg, különböző helyeken dolgozhat együtt másokkal, akár az asztali PowerPointot használja, akár a PowerPoint Web App alkalmazást. Madarász Csaba - opengovernment.hu
- 47. PowerPoint 2013 Gyönyörű bemutatókat hozhat létre, egyszerűen megoszthat és együttműködhet másokkal, és profi előadást tarthat a korszerű bemutatóeszközökkel. További tudnivalókért tanulmányozza a PowerPoint Első lépések központját. (Kattintson a nyílra Diavetítés módban)Madarász Csaba - opengovernment.hu
Notas del editor
- Rather than being viewed as a source of information to be input into the design process, those impacted by the design are invited to work actively with designers to shape the definition and direction of the project. Participation can include sharing personal experiences and perspectives, contributing to the generation of new design concepts, the evolution of those concepts, analysis, interpretation, decision making, evaluation and more. When taking a codesign approach it is our role as designers to facilitate that participation. At the beginning of the design process we work with users to understand the design project in relation to their everyday lives including their habits, rituals, dreams, attitudes and experiences. These then become resources for inspiring design concepts and direction. In order for people to actively and effectively participate in the design process they must be able to imagine, access, and express their experiences and expectations. Simply asking people questions is not enough to facilitate this process. This is because people are not explicit sources of information. As humans we are limited in what we can express by our existing frames of reference, we can only talk in the language that we know. -
- Fresh ideas and thinking. Citizens and staff can provide professionals with fresh insights and innovative approaches for solving problems. Involving citizens and staff helps create a sense of collective ownership of the agreed solution. This is crucial if difficult changes to services are to be accepted by the community as fair. Cost savings: helps identify which services and activities people value and which services contribute less to outcomes. Testing and improving new service proposals with clients and front-line staff helps to avoid the costly changes that can come when the redesigned service is found not to work well in practice.
- A co-production initiative involves citizens—as individuals or in groups—in creating a service to be used by others. These can involve either short-term or long-term participation.
- Who knows these? What is common in these events?
- So when users help to assess services, it brings: Clearer lessons on how to improve quality of life, by focusing on outcomes that citizens care most about; Direct feedback on what users and other citizens do NOT value and might therefore be cut; Greater understanding of HOW services should be provided to better meet users’ needs; Insights into how more community resources might be tapped, through feedback on where service users and other citizens would be willing to offer to co-produce services. A more collaborative relationship between public authorities and local communities resulting in increased trust. Better understanding from people in the community about how much public authorities are doing and what is reasonable to expect from them helping to shrink the gap between reality and perception.
- It is more obvious – but we should recognize and value traditional human based services, that ordinary citizens, volunteers run.
- CODE is a 48-hour appathon, inviting developers, graphic designers, students, and anyone interested at trying their hand at coding to use Government of Canada open data found on this site. For CODE 2015, participants were encouraged to mash-up federal datasets as well as include provincial, territorial, and municipal data when building apps. They were invited to explore Canada's open data portal, the CODE 2015 featured datasets and the Open Government across Canada page to access the wide array of dataset possibilities from across Canada.
- Wxt or the Web Experience Toolkit is a framework that can be used to build accessible, usable websites. It was originally intended as a dynamic, iterative development project to evolve the Government of Canada's websites. After the govvies working on it released the code online and started working collaboratively through GitHub, it became a private-public joint project and the framework has been used to build a bunch of non-Government of Canada sites, like the Canadian Paralympic Committee site and the City of Ottawa.
- This has made it very difficult for people to find what they need from us online. In order to navigate through these sites, they have to understand our structure and language, and then they have to struggle through these pages and sites that all look different. It has also made it challenging for us to provide modern, intuitive access to government services online. By changing our approach to web and developing integrated strategies at the enterprise, sector and ministry levels, we can focus on the quality of service, design, and findability. We can reduce our content by removing duplicated and misaligned content. We can make more efficient use of our resources. We can stop working in silos in what we create, how we organize information, and how we expect citizens to use our services. This is why you won’t find templates. The toolbox is intended to help you understand, from the ground up, how to adopt this new approach and truly build better, more sustainable and service-focused web in government.
- Over the last 15 years, we have focused on getting everything and anything online quickly, thinking this was the best way to serve citizens and stakeholders. We worked as individual program areas to deal with issues and provide the specific information and services we thought people needed and wanted. We rarely asked people what they actually needed and wanted and we didn’t give too much thought to what other ministries and areas were doing or how people would find these things online. This has resulted in the province owning over 275,000 web pages within about 600 distinct websites. All of these sites and pages are arranged and interlinked based on government’s ever-changing organizational structure and naming. In an effort to stand out of these web properties, program areas and initiatives started branding themselves with unique names, logos, graphics and writing styles by getting exemptions from the templates. This has made it very difficult for people to find what they need from us online. In order to navigate through these sites, they have to understand our structure and language, and then they have to struggle through these pages and sites that all look different. It has also made it challenging for us to provide modern, intuitive access to government services online. By changing our approach to web and developing integrated strategies at the enterprise, sector and ministry levels, we can focus on the quality of service, design, and findability. We can reduce our content by removing duplicated and misaligned content. We can make more efficient use of our resources. We can stop working in silos in what we create, how we organize information, and how we expect citizens to use our services. This is why you won’t find templates. The toolbox is intended to help you understand, from the ground up, how to adopt this new approach and truly build better, more sustainable and service-focused web in government.
- A PowerPoint <!-- _blank -->Első lépések központjába való belépéshez Diavetítés módban kattintson a nyílra.