Why should IT have all the fun? Service catalogue for non-IT functions
•
3 recomendaciones•117,706 vistas
Girish's Mathrubootham's talk on why the service catalog shouldn't be restricted to just the IT department in the organization. Why should IT have all the fun, after all?
Recomendados
Recomendados
Más contenido relacionado
Más de Freshservice
Más de Freshservice (17)
Último
Último (20)
Why should IT have all the fun? Service catalogue for non-IT functions
- 1. Why should IT have ALL THE FUN? Service catalogue for non-IT functions
- 3. Founded in 2010 400+ employees 45,000+ customers in 140 countries launched in 2013
- 4. Rise of the IT service catalogue
- 5. Understanding the dynamics of the IT team Nobody notices what we do until we don’t do it
- 6. The problem with Email
- 7. 7 Users understand the range of services offered by IT and respect IT
- 8. The Service Catalogue Marketing of IT Services
- 9. The Service Catalogue Marketing of IT Services vs
- 10. The Service Catalogue – Benefits Improve Customer Satisfaction with better expectation management Accurate information capture Increase Efficiency with automated workflows Better Reporting vs
- 11. Understanding the service catalog ecosystem Service request catalogue & self-service Workflow & Automation Service Portfolio Management Reporting & Financial Management
- 12. Making the case of extending the Service Catalogue beyond IT
- 13. Business Support Services Security Marketing Cust. Support DevOps HR Facilities Finance Legal Sales-ops
- 14. Dynamics of Business Services team is similar to IT Small Team Stretched thin Working Hard Thankless job, Not appreciated
- 15. Using Email for Business Services is TERRIBLE
- 16. New Hire • Payroll • HR • IT • Admin Travel • Admin • Accounts • IT Employee leaving • Payroll • HR • IT • Admin New Asset • IT • Purchase • Accounts Request Management crosses IT boundaries Increase in Service Requests which involves multiple departments
- 17. “The consumerization of IT is really about societal change” “The consumerization of IT” - The next-generation CIO, PwC, 2011
- 18. The Consumerization of IT is not just a new device or an app, but the CX Searching on Google Shopping on Amazon Tracking via FedEx Always on mobile #hashtags @mentions
- 19. Enterprise Apps need to redefine the CX
- 20. Service Catalogue is the killer tool for Business Support Services Focus on User experience & Self Service Mobile Automated workflows Better Reporting & Metrics
- 21. Best Practices to consider when implementing a Service Catalogue Start Small & iterate Get buy-‐in from people Focus on getting one critical business process right Get Customer Feedback
- 22. ”Really puts self service and power in our users hands to request what they want and automate the process completely. They don't have to spend a lot of time putting in a ticket and explaining what they want. It's a system that we can replicate over and over and that makes it really easy.” Service catalogue for employees to request training.
- 23. freshservice.com