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Kennis en ervaring van/met ITIL processen zoals: Incident Management (en Escalatie Management), Problem Management, Service Level Management, Change Management, Configuration Management, Continuity Management, Capacity Management, Distribution & Installation. Diverse projecten: invoering Windows XP in Call Center omgeving, invoering ISO9001/2000 bij Functioneel Beheer Telefoonbank, diverse systemen o.a. Siebel (CRM), CTI, Telefooncentrales. Kennis en ervaring met ISO9001/2000.

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