This slide show complements NCV 4 Management Practice Hands-On Training by Bert Eksteen & Anthony Hill, published by Future Managers Pty Ltd. For more information visit our website www.futuremanagers.net
55. 1.7 Interpreting communications from senior management about the business strategy to business units and then reporting back on the response of the unit
78. Factors that prevent a business unit from assisting the business in realising strategy objectives Strategy factor What could prevent the business unit from achieving the strategy? People Lack of training Poor selection of employees Products Product quality Meeting customer needs Places Location Décor Prices Profit margins Managing costs Promotion Advertising Merchandising
87. 3.2 Report on the SWOT Analysis of a business in writing
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90. Present the analysis of the social, technical, economic, environmental and political factors affecting a specific business in the form of a report
Notas del editor
McDonald’s value statement can be found here: http://www.crmcdonalds.com/publish/csr/home/about/values.html
A good activity here would be to get learners to conduct a SWOT analysis, for either a similar restaurant branch eg. Nando’s or an entirely different industry.
Activity: Research any company that has been forced to close down as a result of bad ethical practices. What were the practices that were unethical? How do you think the company could have avoided it. The company can be South African or can be international. Some examples of this include: Masterbond Fidentia Enron WorldCom Barings Leisurenet Rand Gold and exploration
Activity : In groups, draft what you think would be an appropriate code of conduct for a company like McDonalds. Remember, that the code of conduct has to apply to everyone in the company.
A good ethical test is: “How would I feel if my action was put on the front page of a newspaper?”