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Time Management for
 Healthcare Workers
      Francis Wade
 Framework Consulting Inc.
Low productivity
Low productivity

     “Total factor productivity, which captures the
     overall efficiency of production, has declined
     at an average rate of 2.1 per cent every year
     over the period 1990 to 2010. Similarly, labour
     productivity, which measures output per
     worker, contracted at an average rate of 0.5
     per cent per year over the same period”

     "Against this background, Jamaica’s annual
     economic growth over the past decade has
     averaged 0.8 per cent. This is in contrast to
     average economic growth of 2.6 per cent per
     year for our Caribbean neighbours"
Operating Under
    Duress
New Technology:
Trickle to a Flood
Old Habits + New Technology
Modern Chaos
Texting while driving
In meetings 80%
                  80%
On a date
Why do Jamaicans
 become more
  productive?
#1 - Coaching / Feedback
#2 – Mentoring / Role Models
How are
physicians
  made?
Critical Events
Moments when you need to:
  – Flow
  – Review and Improve
  – Heed a Warning
  – Interrupt
  – Switch
  – Empty and Decide
  – Capture
Flow
Review and Improve
Heed a
Warning
Interrupt
Switch
Empty
Capture
The Right Tools…?




NewHabits-NewGoals           24
NewHabits-NewGoals   25
Capturing

Are you using your memory? Do you
have many or few capture points?




            NewHabits-NewGoals      26
Potential Capture Points
Automatic                             Manual
• email inboxes (personal /           • mental memory
work / private, etc.)                 • paper pad
• voice-mail box                      • digital voice-recorder
• postal mail-box                     • post-it’s / bits of paper /
• paper inbox                         palm of hand
• Twitter                             • cell phone / pda /
• Facebook / social                   smartphone
networking                            • software (Outlook,
• Beeper / text messages              OneNote etc.)
• notes passed to you on
paper

                         NewHabits-NewGoals                           27
Component #1 - Capturing




                                                                           
Novices /       Rely on memory, random bits of paper. May use
White Belts     many Inboxes / Voice mailboxes


Yellow Belts    Still using some memory, but now have specifically
                chosen paper to capture with, plus a manageable
                number of Inboxes / Voice mailboxes




                                                                          
Orange Belts    Very little memory, plus paper that is part of a set of
                pads. There is some consolidation of inboxes. A
                capture point is often, but not always available
Green Belts     Never rely on memory, and use reliable capture




                                                                          
                points all the time. A manual capture point is always
                available, and the number is kept to a minimum. A
                backup capture point is used in emergencies.


    Are you using your memory? Do you have many or few capture points?
                                NewHabits-NewGoals                              28
Capturing: Score Sheet
Behaviour                  White             Yellow         Orange      Green
Carry something to         Rarely or         Sometimes      Often       Always
capture with               never
Capture manually,       Rarely or            Sometimes      Often       Always
instead of using memory never
Consolidate inboxes        n/a               Started        Sometimes   Ongoing

Maintain backup            n/a               Started        Sometimes   Always in place
capturing system                                            in place




                      Current Belt



                                       NewHabits-NewGoals                            29
Capturing (Today)
    Step 1

Behaviour                  White             Yellow             Orange      Green
Carry something to
capture with
                           Rarely or
                           never
                                         Sometimes             Often       Always

Capture manually,       Rarely or            Sometimes          Often       Always
instead of using memory never
                                                            
Consolidate inboxes        n/a               Started            Sometimes   Ongoing
                                                            
Maintain backup            n/a               Started            Sometimes   Always in place
capturing system                                                in place
                                        


                      Current Belt      
    Step 2
                                       NewHabits-NewGoals                                30
Capturing (Upgrades)
      Step 3

Behaviour                  White             Yellow             Orange      Green
Carry something to
capture with
                           Rarely or
                           never
                                         Sometimes             Often       Always

Capture manually,       Rarely or            Sometimes          Often       Always
instead of using memory never                               
Consolidate inboxes        n/a               Started            Sometimes   Ongoing
                                                            
Maintain backup            n/a               Started            Sometimes   Always in place
capturing system                                               in place




                      Current Belt      

                                       NewHabits-NewGoals                                31
NewHabits-NewGoals   32
Free Capturing resources:
ebook: email to                      Electronic quiz:
2timeja@aweber.com
                               www.mytimedesign.com




                NewHabits-NewGoals                      33
Look to
                 Memory isn’t
      the best
                 used

Nothing falls
 through the
                 Zero Inbox
 cracks
Fill the gap
•   Not by buying a Blackberry!!!
•   Changing habits
•   Not all at once, but using a multi-month plan
•   It takes time to learn/un-learn old habits
You Get Better
  Each Year

  “Unstuck”

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Time Management JAHSE Symposium 2011

  • 1. Time Management for Healthcare Workers Francis Wade Framework Consulting Inc.
  • 3. Low productivity “Total factor productivity, which captures the overall efficiency of production, has declined at an average rate of 2.1 per cent every year over the period 1990 to 2010. Similarly, labour productivity, which measures output per worker, contracted at an average rate of 0.5 per cent per year over the same period” "Against this background, Jamaica’s annual economic growth over the past decade has averaged 0.8 per cent. This is in contrast to average economic growth of 2.6 per cent per year for our Caribbean neighbours"
  • 6. Old Habits + New Technology
  • 11.
  • 12. Why do Jamaicans become more productive?
  • 13. #1 - Coaching / Feedback
  • 14. #2 – Mentoring / Role Models
  • 16. Critical Events Moments when you need to: – Flow – Review and Improve – Heed a Warning – Interrupt – Switch – Empty and Decide – Capture
  • 17. Flow
  • 22. Empty
  • 26. Capturing Are you using your memory? Do you have many or few capture points? NewHabits-NewGoals 26
  • 27. Potential Capture Points Automatic Manual • email inboxes (personal / • mental memory work / private, etc.) • paper pad • voice-mail box • digital voice-recorder • postal mail-box • post-it’s / bits of paper / • paper inbox palm of hand • Twitter • cell phone / pda / • Facebook / social smartphone networking • software (Outlook, • Beeper / text messages OneNote etc.) • notes passed to you on paper NewHabits-NewGoals 27
  • 28. Component #1 - Capturing   Novices / Rely on memory, random bits of paper. May use White Belts many Inboxes / Voice mailboxes Yellow Belts Still using some memory, but now have specifically chosen paper to capture with, plus a manageable number of Inboxes / Voice mailboxes  Orange Belts Very little memory, plus paper that is part of a set of pads. There is some consolidation of inboxes. A capture point is often, but not always available Green Belts Never rely on memory, and use reliable capture  points all the time. A manual capture point is always available, and the number is kept to a minimum. A backup capture point is used in emergencies. Are you using your memory? Do you have many or few capture points? NewHabits-NewGoals 28
  • 29. Capturing: Score Sheet Behaviour White Yellow Orange Green Carry something to Rarely or Sometimes Often Always capture with never Capture manually, Rarely or Sometimes Often Always instead of using memory never Consolidate inboxes n/a Started Sometimes Ongoing Maintain backup n/a Started Sometimes Always in place capturing system in place Current Belt NewHabits-NewGoals 29
  • 30. Capturing (Today) Step 1 Behaviour White Yellow Orange Green Carry something to capture with Rarely or never  Sometimes Often Always Capture manually, Rarely or Sometimes Often Always instead of using memory never  Consolidate inboxes n/a Started Sometimes Ongoing  Maintain backup n/a Started Sometimes Always in place capturing system in place  Current Belt  Step 2 NewHabits-NewGoals 30
  • 31. Capturing (Upgrades) Step 3 Behaviour White Yellow Orange Green Carry something to capture with Rarely or never  Sometimes Often Always Capture manually, Rarely or Sometimes Often Always instead of using memory never  Consolidate inboxes n/a Started Sometimes Ongoing  Maintain backup n/a Started Sometimes Always in place capturing system  in place Current Belt  NewHabits-NewGoals 31
  • 33. Free Capturing resources: ebook: email to Electronic quiz: 2timeja@aweber.com www.mytimedesign.com NewHabits-NewGoals 33
  • 34. Look to Memory isn’t the best used Nothing falls through the Zero Inbox cracks
  • 35. Fill the gap • Not by buying a Blackberry!!! • Changing habits • Not all at once, but using a multi-month plan • It takes time to learn/un-learn old habits
  • 36. You Get Better Each Year “Unstuck”

Notas del editor

  1. At the same time, there is more and more new technology available.
  2. Yet, we are stuck with the old habits we inherited, even as we try to add new technology on top of them.
  3. The result is chaos, which is the product of adding new technology to old habits
  4. The chaos is manifested in habits like texting while driving, which some 90% of us who own smartphones say we have done. It’s 23 x more dangerous than regular driving.
  5. 80% of us say we use smartphone in meetings to check other stuff that’s happening
  6. We have become a rude set of people…
  7. And also unhygienic. Never borrow a smartphone if you can help it…