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Sensible cloud: Would you use Cloud Computing without SLAs?

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Gabriele Bozzi
Gabriele Bozzi

The document discusses the importance of Service Level Agreements (SLAs) for cloud computing services. SLAs define criteria that must be met to provide value to businesses, including metrics for performance, reliability, and quality of service. The document argues that SLAs help ensure value for cloud computing customers and reduce risks by providing transparency, control and accountability for cloud service providers.

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Confidential © 2010 sensible cloud [email_address] "Would you use cloud computing without SLAs?" www.sensiblecloud.com
cloud computing Sensible Cloud Confidential © 2010 Sensible Cloud www.sensiblecloud.com
SLAs ensure and maintain value ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sensible Cloud Confidential © 2010 Sensible Cloud www.sensiblecloud.com
SLAs and cloud services? Sensible Cloud Confidential © 2010 Sensible Cloud www.sensiblecloud.com business service discrete or end-to-end business function, e.g. credit check, courier, payroll, travel agency, ... application service component of business service, e.g. CRM, HR, asset management, shopping cart web service discrete standards based service exposed over internet, e.g. check post code, Amazon S3 storage, Telco NGOSS,... platform service application development, deployment, runtime environment available over the web, e.g. Google App Engine, MS Azure, ... infrastructure service compute, network, storage available remotely over the internet, e.g. VMware, Amazon AWS, HP, XEN, SUN, IBM, ...
SLA Anywhere Sensible Cloud Confidential © 2010 Sensible Cloud www.sensiblecloud.com
SLA examples Sensible Cloud Confidential © 2010 Sensible Cloud www.sensiblecloud.com SLA managed value No more than 100 users per server ,[object Object],[object Object],[object Object],No server (physical, virtual, or cloud) above >80% load stress ,[object Object],[object Object],[object Object],Keep outsource costs less than 45% of IT compute spend ,[object Object],[object Object],New campaign or product starts with 100, 1000, or 1000 calls? Provision with minimum safe footprint ,[object Object],[object Object],[object Object]
SLA for ‘Something as a Service’ Sensible Cloud Confidential © 2010 Sensible Cloud www.sensiblecloud.com .. as a Service With SLA Without SLA Infrastructure – compute, network, storage, ... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Platform – custom application ,[object Object],[object Object],[object Object],[object Object],Software – eg. Salesforce, Oracle, ... ,[object Object],[object Object],[object Object],[object Object],Business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SLA Anywhere Sensible Cloud Confidential © 2010 Sensible Cloud www.sensiblecloud.com enterprise/government telco (trusted cloud) cloud IaaS providers cloud services /SaaS
value and risk in clouds Sensible Cloud Confidential © 2010 Sensible Cloud www.sensiblecloud.com
SLAs add value and reduce risk in clouds Sensible Cloud Confidential © 2010 Sensible Cloud www.sensiblecloud.com
sensible cloud Confidential © 2010 Sensible Cloud Burlington, CT 06013 USA phone: +1 646 450 8070 www.sensiblecloud.com Royalty House,  32 Sackville Street London W1S 3EA United Kingdom phone: +44 (0) 208 123 9903   Italy phone +39 400 47 995  

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Sensible cloud: Would you use Cloud Computing without SLAs?

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