This document discusses the importance of communication skills in software project management and the workplace. It states that a project manager relies 90% on verbal and non-verbal communication to understand client requirements, communicate progress to the team, and ensure the team's work matches the client's demands. Effective communication skills allow employees to express ideas, increase productivity by 87%, and build unity among team members. The document also notes that innovation and growth rely on employees feeling comfortable communicating ideas without fear and all stakeholders being on the same page through strong communication.