Connecting Balanced Scorecard to a high performance IT organization starts with mapping roles, responsibility and the production of capabilities through the strategy map

1. Individual Business Units
Individual Business Units (Performance based management and Earned Value project controls)
Operations
Balanced Scorecard
Business Domain
Objectives
Management
Project Delivery Team
Project Delivery Team
Project Delivery Team
Project Delivery Team
Project Delivery Team
Initiatives
CIO
(Caterham)
PMO
(Alleman)
Manager
(Oshinski)
CTO
(Guthner)
Customer
Relationship
Managers
Deputy CTO
(Barefield)
Telecommunications
(Conan)
Network
Operations
(Goldberg)
CSS
(3)
Telecommunications
(Lindsey)
Cyber
Security
(Weber)
Server
Operations
(Russo)
RCRA
Solutions
(Henderson)
Waste
Management
(Martin)
CSS
Staff
Telecommunications
Staff
Network
Operations
Staff
Cyber
Security
Staff
Server
Operations
Staff
Applications
Solutions
Staff
Business
Solutions
Staff
PMO
Project Delivery Team
Portfolio
Management
Hittelman
Martin
Radley
Henderson
Conan
Barefield
Swanson
Portfolio(s)
Portfolio(s)
Policy &
Administration
Business
Development
Oshinski
Alleman
Guthner
Caterham
Guthner
Bontempo
Gwin
Teegarden
Ploughman
Portfolio(s)
Balanced Score Card + Portfolios + Teams = High Performance Organization
Purchasing
(Murray)
Project
Accounting
(Ploughman)
Safety
(Lewis)
Administration
(Bontempo)
Administration
(Gwinn)
Strategies
 Technical
 Business
 Governance
Measures
Targets
Senior Management
Customer
Advisory
Group
(CAG)
Customer&StakeholderCommunity
Performance
Controls
Alleman
Guthner
Oshinski
Barefield
Martin
PMO
Project &
Portfolio
Management
Architecture &
Governance
Enterprise
Waste
Management Sys
Program
Governance
Alleman
Oshinski
Barefield
Henderson
Guthner
Business Units
Enterprise
Communications
Data
Stewardship
Shared
Services
Enterprise
Infrastructure
Management
CM
Staff
QA/V&V
Staff
Leadership
Caterham Oshinski
Alleman Guthner
Barefield Hittelman
Radley Martin
Conan Swanson
Teegarden Henderson
QA
(Trivett)
Managing Dir
CTO
Business Dev
Program Mgmnt
CultureMissionVision
QA/V&V
Staff