This document summarizes a presentation about Six Sigma. It defines what Sigma and Six Sigma are, which is a statistical measure of quality that aims for near zero defects. Six Sigma was originally developed by Motorola in the 1980s and was later implemented by GE in the 1990s to significantly improve customer satisfaction and shareholder value. The presentation provides details on GE's implementation of Six Sigma, including retraining their workforce and setting specific goals. It notes the significant outcomes GE achieved through Six Sigma, such as increased revenues, earnings, and operating margins. In conclusion, it states that over 25% of Fortune 200 companies now claim to have serious Six Sigma programs.

1. SIXSIGMA PRESENTED BY, GAURAV H. NANJANI PGDBM. BATCH 09-11 RIZVI MANAGEMENT INSTITUTE. BANDRA (w) MUMBAI

3. Sigma is defined as "a statistical unit of measurement that describes the distribution about the mean of any process or procedure" .

6. ABSTRACT The case examines the initiatives taken by GE, one of the world's largest diversified companies to implement the Six Sigma quality tool in the 1990s. The case discusses in detail the concept of Six Sigma, its implementation procedure and its benefits. It also explores the implementation procedure at GE and the benefits reaped by the company on account of adopting Six Sigma.

8. It operated in more than 100 countries and had over 250 manufacturing plants in 26 countries.

9. It had a strong presence in the financial services, consumer durable goods and entertainment business.

10. G E had strong focus on R&D and quality since its inception.

13. The company realized that employees were an important source of intellectual power for new & creative ideas.

14. The program had set 4 major goal:

15. BUILD TRUST.

16. EMPOWER EMPLOYEES.

17. ELIMINATE UNNECESSARY WORK.

19. Earnings per share have grown to $2.80, up 14%

20. Operating margin has risen to a record 16.7%

23. For $ 30 million/yr sales – Savings potential $ 360,000 to $ 1.35 million.

25. THANK YOU