detail resume

1. Resume
Gregory Bisanz
12 Gables Blvd
Poughkeepsie NY , 12603
845-473-7997 (H)
914-474-9639 (C)
gregcbisanz@hotmail.com

2. Professional Summary
•A Software Implementation, Product Development
Application Support Specialist and Business Analyst
with Application and Software Life Cycle Management
experience in a global enterprise wide environment.
•A Senior Technical Customer Support Professional for
a suite of multi-platform applications.
•A skilled Office Operations Supervisor and Field
Operations Manager, experienced in all phases of
Office Operations, Payroll, Quality
Assurance, Recruiting, IT Technology support and
Records Management.

3. Professional Experience
IBM Corporation, Poughkeepsie, New York 1990 – 2008
Business Analyst, Software Implementation, Technical Requirements
QA/IT Test Analyst ,Senior Technical Customer Support Professional
•Maintained MS Project Plan, presented to executive mgmt.
• Business Continuity Recovery and Standards Project Authority
•Technical Advisor, Business Analyst for Application Migrations Projects
• Business Process Expert to migrate legacy app. MVS to dist.
environment.
•Developed and delivered multi-media end user training.
•Technical adviser convert hardcopy to electronic storage.
•Support QA and UAT groups as a SME and Business Process expert.
•Mentor to new hires to facilitate orientation.
•Team Lead in new Commodity Reuse Logistics Program.
•Technical Advisor on Implementation of Corporate wide Mfg. Sourcing
Application.

4. Professional Experience
US Dept. of Commerce, US Census Bureau
Office Operations Supervisor, Assistant Manager Field
Operations 04/2009 – 10/2010
.Supervised 600 Field Operations employees.
.Provided operational support to Office Manager.
.Insured compliance with all government regulations.
.Evaluated employee performance.
.Adjudicated citizen issues.
.Responded to Congressional inquiries.
.Trained and certified office personnel.

5. Selected Accomplishments
Team Lead to reduce incident
reporting redundancy.
Cost Savings $100,000.00
Technical advisor for data migration
projects.
Cost Savings $1,000,000.00
Developed data request and
retrieval procedure.
Cost Savings $149,000.00
Led cost reduction project,
hardcopy to digital electronic
repository.
Cost Savings $1,000,000.00

6. Professional Development
• Management Leadership • MS Project
• MS Office Suite • PERL
• AIX • DB2
• Office Operations •Field Operations
Supervisor Management
• SQL • ITAR Certified
• RoHS Certified • Import/Export Regulations
• Business Continuity • Document Control &
Storage
• Data Classification • Eng. Release Applications
Standards
• Rational Team Concept • Software Implementation

7. Roles and Skills
•Skilled at working through the software development
life cycle (SDLC), requirements gathering, testing,
implementation and support.
•Effective leader assisting team members to build
business requirements and test
•Skilled in defining current and future workflows and
presenting to both Business Owners and IT
developers.
•Experienced at defining and implementing Quality
Assurance procedures, defining and executing test
cases and ensuring data integrity.

8. Roles and Skills
•Experience in Business Analyst functions including
defining user requirements, design
specifications, working with IT counterparts in
development and user acceptance testing.
•Effective relationship manager, proficient at
bridging the gaps between business owners and IT
teams, by proactively engaging both groups to move
projects in a positive direction.
•Responsible for reviewing final requirements with
business process owners and stakeholders to ensure
documentation and design meets overall business
needs and gains final approvals from executive
management.

9. 01/1992 – 11/2008 IBM Corp, Poughkeepsie, New York, USA
Business Analyst, Technical Requirements,
Application Migrations Projects. (ALCM)
- Migrated legacy MVS application from DB2 database to AIX
Oracle database application with WEB portal front end function.
Provided Technical requirements, functional specifications,
parameters, user access rules and Technical Support. Key participant
on the competitive analysis project to select vendor product
Developed ETL (Extract, Transfer, Load) process -
Defined and executed SQL statements and data transfer files for
data transfer from MVS Legacy application to the new AIX
application. Defined parametric rules, data structure, syntax and
network file identification..
Project Initiation Document (PID) Develop Business Process
- Gathered and documented end user requirements and
specifications for the design and development of a new Mfg.
Sourcing application. This new application was LotusNotes based and
utilized SMTP (Simple Mail Transfer Protocol) to transfer
transactions from a DB2 database to the LotusNotes DB.

10. 01/1992 – 11/2008 IBM Corp, Poughkeepsie, New York, USA
Business Analyst, Technical Requirements,
Corporate Data Standards Stewardship
- SPA (Standards Project Authority) with corporate ownership and
responsibility for a Data Classification Standard and Site Location
Identification Codes. In this role I was the Subject Matter Expert
for these two standards with responsibility for adherence and
interpretation of the standard..
Divestiture and Acquisition Projects
-Key participant in several acquisition and divestiture projects.
Primary responsibility was to create processes and plans for
identification and separation of assets and intellectual property.
This included training, providing support and assisting in the
installation of logistics systems
Project Management
- Maintained SLA (Service Level Agreement) and DOU (Document
of Understanding) with operations center. Identify trends,
exposures and corrective action. Apply Customer Relationship
Management skills. Manage Project and System Change.

11. 01/1992 – 11/2008 IBM Corp, Poughkeepsie, New York, USA
Business Analyst, Technical Requirements,
Key member of New Product Development Application Team
- Defined attributes, functionality, rules and process for sub-
function of a Product Development application, migrating
distributed systems to central database with network
infrastructure.
Product Document Storage and Retrieval Application
- Participated in a Corporate project to migrate all hard copy and
aperture cards to a digitized standard and consolidate 24 sites
records to one central DB2 database which allowed worldwide
access on a real time basis. I was a key lead in a project to
eliminate all hard copy document storage operations.
Program Office for Import/Export Corporate Operations
-Interface and Customer Support. Provided SLCM support and was
primary interface with customer.

12. 01/1992 – 11/2008 IBM Corp, Poughkeepsie, New York, USA
Manager, Plans & Control and Logistics Deployment
Deployed major ERP logistics systems
- Staff was responsible for deploying a new Enterprise
Requirements Planning application. Cut over and maintaining
production schedules in parallel was critical.
Manage Asset Control Program
- Insured site audits and inventory controls were
conducted, reported to site management and action taken on
exposures. The assets were of extremely high value, state of the
art technology and loss prevent commodity.
Competitive analysis projects. (Global Mfg. Operations)
- Part of a high level team that was chartered by the Plant Manager
to perform a competitive analysis of Manufacturing operations
between IBM Japan and IBM MHV. Recommended cost reductions
and efficiencies to improve cost performance and profitability.
Education Programs
- Developed a multi-site program college to provide employees with
a program of selected courses to improve skills.

13. Manager , Plans and Control, Order Scheduling and Production
Control
- People Management responsibilities. Direct reports from 10 to 25
employees.
-Counseling, evaluations, executive resource assessments,
compensation, career growth.
Manager, Resource, Staffing, Capacity Planning
- Reported directly to the functional manager of a 300 person
organization as the administrative assistant responsible for
tracking, monitoring and reporting on all metrics, goals and targets.
Cost Effectiveness Program and Employee Suggestion Program
evaluator.
Project Lead Logistics Reuse program
- Designed, developed and implemented a logistics procedure to
enable the re-utilization of returned commodity.

14. Awards, Community Service
Award History
13 Peer Recognition Awards
7 Informal Awards
3 Division Awards
1 Managerial Performance Award
1 Extended Responsibilities Award
Special Assignments, Community Volunteer Work
National Engineers Week, School visits
Take Your Children to Work Day volunteer
Volunteer at DC Coalition for Homeless Shelter (overnight monitor)
Volunteer at St. Francis Hospital, aide for Reading Program