ABB provides fast and effective after sales support for large motors and generators to maximize availability. Services include global 24/7 support, installation, commissioning, maintenance programs, spare parts, training, and emergency assistance. The lifecycle management model offers proactive service tailored to each phase from commissioning to obsolete to enhance performance over 50 years.

2. After Sales
For large motors and generators

3. Optimum product support for maximum availability
ABB’s Machines After Sales provides fast Available support includes installation
and effective product support to ensure that supervision and commissioning services
ABB motors and generators deliver maximum for the full range of motors and generators
availability throughout their lifetime. manufactured by ABB, and preventative
After Sales covers all the major markets and maintenance programs and service products
can respond within 24 hours anywhere in designed to increase availability and reliability.
the world. After Sales can also recommend upgrades
or replacements that represent the best
Based on experience gained from thousands options for enhancing operational lifetime
of installations, After Sales supplies spare and performance. In addition, emergency
parts and support throughout the product assistance is always available in the event
lifecycle. of a breakdown, and training programs
tailored to the customer’s specific requirements
can be organized.
Focus areas:
Customer satisfaction
- product reliability and availability
- safety
Product support
- reliable global and local product support
- application based service products
- lifecycle management

4. Contact information
After Sales Finland
Phone: +358 (0) 10 2211 Products:
Fax: +358 (0) 10 22 22544 • Induction motors, frame sizes 315 -630
e-mail: aftersales.machines@fi.abb.com • Synchronous motors and generators, 6 or more poles,
24h support: +358 (0)10 22 27100 frame sizes 710 -2500
ABB Oy, Machines, After Sales • Permanent magnet motors and generators
Strömbergintie 1B, FI-00380 Helsinki, FINLAND • Wind turbine generators
After Sales Sweden
Phone: +46-21-329 000 Products:
Fax: +46-21-329 510 • Induction motors, frame sizes 710 -1120
e-mail: aftersales-machines@se.abb.com • Synchronous motors and generators, 4-6 poles,
24h support: +46 70 5750085 frame sizes 710-1250
ABB Automation Technologies AB
Machines Division, After Sales
Elmotorgatan 2
SE-72170 Västerås, SWEDEN
After Sales Italy
Phone: +39-02-9034 7440 Products:
Fax: +39-02-9034 7256 • AMD – Flameproof motors
24h support: service.motori@it.abb.com • Slip-ring induction motors
ABB Sace S.p.A., After Sales / ISV Service
Viale Dell'Industria, IT-20010 Vittuone (MI), ITALY
Worldwide service contacts
http://www.abb.com/motors&drives Comprehensive database of service providers, including both
> Motors > Motor Services > Global motor and ABB service centers and authorized partners, with easy-to-use
generator service contacts search function.

5. Our services
Service packages
Spare parts
Site service
Service contracts
Technical support
Training
Warranty support
Service network
Service Spare parts Site service Service
packages contracts
For increased availability A full range of genuine Dedicated service Tailored service
and reliability. spare parts. engineers from contracts for complete
• Upgrading and • Commissioning manufacturer’s After machine care.
modernization parts Sales organization • Customized service
and global service contracts according to
• LEAP (Lifecycle • Operational parts engineer network with
expectance analysis) customer requirements
• Preventive full factory support.
• Site Survey -packages maintenance • Maintenance contracts
• Installation
• SOFT (Simulation kits • Remote monitoring
• Commissioning
of fast transients) • Capital parts • Extended warranty
• Inspection and
• Preventative maintenance
maintenance
programs • Testing and condition
monitoring
• Replacement
machines • Trouble shooting
and repairs

6. ABB’s service network includes
over 100 workshops and covers
all continents.
Helsinki, Finland
Västerås, Sweden
Champagne, France
Birr, Switzerland
Vittuone, Italy
Shanghai, China
Product responsible After Sales units Vadodara, India
After Sales with own installed base
Service partners
Osasco, Brazil
Alrode, South-Africa
Technical Training Warranty Service
support support network
Support for all Product and Customer support Extensive service
motors and generators service training during product network comprising
manufactured by ABB for customers. warranty period. ABB units and
with 24/7 Call Center • Training tailored to • Customer complaint authorized partners.
service. customer requirements processing CCRP • Workshop services
• Documentation • Ex /ATEX -training • Technical support and and site services
• Insulation laboratory • Service partner root cause analysis • Global presence
support courses • Feedback process to • Local contacts and
• Mechanical and • Operational quality and R&D support
electrical engineering maintenance • Feedback to
• Instructions and training manufacturing units
service bulletins • Authorization process
• Root cause analysis for service partners

7. Lifecycle services
Lifecycle status review
Service offerings to lifecycle phases:
Product Stop of
release manufacturing
Active Classic Limited “Obsolete”
5-15 years 10-20 years min 5 years
Guaranteed product support Limited product support
Selection & Dimensioning Training Support & Remote services Sale of spare parts are
Installation & Commissioning Support & Remote services Maintenance & Site service limited to inventory.
Training Maintenance & Site service Spare parts Site services are available
Support & Remote services Spare parts Repair & Refurbish in most cases.
Maintenance & Field services Optimization Replacement & Recycling
Spare parts Migration & Upgrading
Repair & Refurbish
Many of ABB machines products are supported over 50 years

8. Lifecycle management
ABB’s product lifecycle management model is designed to provide
proactive service offerings for increasing availability and performance.
The model not only delivers optimum support to end-users, but also
ensures a smooth transition to a new machine at the end of the
current machine’s service life. The model is based on a four-phase
product lifecycle: active, classic, limited and obsolete. Each phase
has different implications for the end-user in terms of services
and support provided.
Operational availability
Value to the
customer
Continuous
Upgrading
Preventive
maintenance
Major overhaul
Performance drop due to TEAM
(TEAM = Thermal Electrical Ambient Mechanical) Time
Repair
Commissioning End of warranty
Effective lifecycle management enhances
machine performance.

9. ABB (www.abb.com) is a leader in power and automation technologies that enable
utility and industry customers to improve performance while lowering environmental
impacts. The ABB Group of companies operates in around 100 countries and
employs about 107,000 people.
ABB’s web site provides further information.
Visit http://www.abb.com/motors&drives
Brochure BU/Large motor and generator after sales EN 10-2006
Specifications subject to change without notice.
© Copyright ABB 2006. All rights reserved.
ABB Oy ABB Automation Technologies AB ABB Sace S.p.A.
Machines, After Sales Machines Division, After Sales After Sales / ISV Service
Strömbergintie 1B Elmotorgatan 2 Viale Dell'Industria
FI-00380 Helsinki, FINLAND SE-72170 Västerås, SWEDEN IT-20010 Vittuone (MI), ITALY
Phone: +358 (0) 10 2211 Phone: +46-21-329 000 Phone: +39-02-9034 7440
Fax: +358 (0) 10 22 22544 Fax: +46-21-329 510 Fax: +39-02-9034 7256
e-mail: aftersales.machines@fi.abb.com e-mail: aftersales-machines@se.abb.com 24 h support: service.motori@it.abb.com
24h support: +358 (0)10 22 27100 24h support: +46 70 5750085