4. • Ik help organisaties om meer
uit het internet te halen.
• Ik ben gepassioneerd door
de impact van het ‘digitale’
op producten, op
communicatie, op
communities, op gedrag,…
• Ik doe dat door zo veel
mogelijk te vertrekken vanuit
gebruikers en hun behoeften.
20 years experience in industries
that got disrupted by internet
Music
Industry
TV
Print
Media
Marketing
Govern-
ment
5. • Ik help organisaties om meer
uit het internet te halen.
• Ik ben gepassioneerd door
de impact van het ‘digitale’
op producten, op
communicatie, op
communities, op gedrag,…
• Ik doe dat door zo veel
mogelijk te vertrekken vanuit
gebruikers en hun behoeften.
Now: impact of digital
& what to do with it
+
Comms
Marketing
Business/
Product
Organi-
sation
Education
10. The amount ofyears running that
CEOs have pointed at technology
as the single most important
external force shaping their
organisations
4
IBM study
17. • Technologie
• UX
• Data
• Resources
• Security
• KPIs
• Partners
• …
Ifwe do this peer-to-peer,
it gets cheaper
wtf
18. • How to get user data?
• How to learn from data?
• How to match data to your products?
• How to match data to our marketing?
• How to get data scientists?
DIY Self-driving carwtf
30. “It’s not about
innovation.
It’s competence.
It’s the basics. “
-
Russell Davies,
advertising strategist
Photo credit: https://www.flickr.com/photos/rooreynolds/560117125/
35. People are the steady bitfact
Human needs
and motivations
remain pretty
constant
Technology is
volatile and
changes rapidly
+ = ?
36. Strategyfor a Digital World“”
Digital is not about implementing
technology.
It’s understanding and applying a set of
principles, ways ofworking and a
culture
to meet people’s needs, behaviours &
changing expectations.
37. This way ofthinking is pointlessnah
BusinessDev
Corporate
Product
HR
Digital
…
41. • Ik doe stakeholder-interviews om inzicht te
krijgen in behoeften, verwachtingen en
hindernissen.
dixit FarisYakob
“Customers are not the same as
people.
Customers are to people as
waves are to water.”
42. Our brains are positive illusion factories. (…)
94% of college professors report doing
above average work.
“
Dan & Chip Heath,
authors of ‘Switch’
63. As old as the job
“Marketing is not the
art of finding clever
ways to dispose of
what you make. It is the
art of creating genuine
customer value.”
-
Philip Kotler, inventor
of marketing
shock
69. If something has a 1.5 viral lift
and 100,000 views and
above, that was worth doing.
It’s a failure ifyou have
400,000 views and a 1.1 or 1.2
lift. That’s a flop.
We all need some SHO
“
“
Matt Stopera,
Sr Editor Buzzfeed
SHO
73. # 1 attribute
for success in
digital world
according to
business
leaders? Empathy
study University of South California
skill
74. • Informeren →
“Ah ja, nu snap ik waar die opleiding over
gaat.”
• Image building →
“Wow, kijk eens wie er allemaal betrokken is
in deze opleiding"
• Vertrouwen →
“Maar het educatief luik is ook wel in orde.”
ZLM loves NPSbonus
-
Clay Christensen
76. Let’s put people in the middleLet’s
"Digital is not about implementing
technology.
It’s understanding and applying a set of
principles, ways ofworking and a
culture
to meet people’s needs, behaviours &
changing expectations."