SlideShare una empresa de Scribd logo
1 de 33
3© Customer Carewords Ltd. customercarewords.com
77%
31%
42%
27%
76%
32%
9%
2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Happy? Stressed? Trust Religious
Leaders
Trust Politicians
2012 2017
Viacom 2017 study: 28,600 young people in 30 countries
SO WHY DO WE TRUST STRANGERS?
7Credit: CERN/ATLAS
8
5,154
9
10www.customercarewords.com
Multi-country
collaborative science
= HIGHER productivity
Multidisciplinary
science = MORE
innovation
11%
-17%
-20%
-15%
-10%
-5%
0%
5%
10%
15%
Crops Fertilizer
Chinese farm productivity (2005 – 2015)
We will build a common architecture for ALL 77 tasks.
We will focus first on what matters most to most people: the TOP tasks.
Law
Law
Law
All 77 tasks, starting with the TOP tasks, will be made more accessible.
The future is collaborative!
GOV.UK: Starting a Business
Revenue
Work &
Pensions
Business
Education Companies
House
International
Trade
Food
Standards
Health &
Safety
@AaronGustafson
@AaronGustafson
@AaronGustafson
@AaronGustafson
2010: 15 Pages: 280 seconds
Downloading Software
15 X 3.6 = 54 seconds
280 - 54 = 226 seconds
20% Loading
80% Using
TIME-ON-TASK
PAGE LOAD SPEED
USE
34%
33www.customercarewords.com
+353 87 238 6136
@gerrymcgovern
gerry@customercarewords.com
Thank you
customercarewords.comWWW.

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