Personal Information
Organización/Lugar de trabajo
Milan Area, Italy Italy
Ocupación
Co-founder & CEO | Vivocha.com
Sector
Technology / Software / Internet
Sitio web
www.vivocha.com
Acerca de
Gianluca has over 20 years of experience in the ICT industry, developing markets for various companies in Italy and Europe.
As a result, he built relationships with key-users, system integrators, technology distributors and major vendors in this market beside gaining very deep technology understanding.
The ICT Market, still remaining very technical and complex, nowadays requires know-how about the market's business dynamics and more importantly the ability to provide Consultative / Solution sales and position the offer in the right level of the customer's structure.
Perceived as a forerunner and a source of new ideas, Gianluca brings his strong analytical skills and expertise in busin...
Etiquetas
crm
contact center
cim
live chat
click 2 call
vivocha
call me now
callbacks
chat
contact
center
customer service
bank
banking
online customer service
customer interaction management
multimedia
sales
web
2.0
customer relationship management
customer experience
online engagement
proactive engagement
customer interaction
real-time customer interaction
call center
videochat
video chat
video call center
digital
voice over ip
hybris
online support
analytics
reporting
ivr
cum
speech
campaign management
multicannel
marketing
sfa
strategy
interaction
customer
cem
cops
on-line
communities
brand
Ver más
Presentaciones
(11)Documentos
(5)Recomendaciones
(2)Next Generation Customer Service
Gianluca Ferranti
•
Hace 7 años
Multimedia Customer Management – Nell’era del Web 2.0 nuovi modelli a servizio dei Sales e Customer Operations
Gianluca Ferranti
•
Hace 15 años
Personal Information
Organización/Lugar de trabajo
Milan Area, Italy Italy
Ocupación
Co-founder & CEO | Vivocha.com
Sector
Technology / Software / Internet
Sitio web
www.vivocha.com
Acerca de
Gianluca has over 20 years of experience in the ICT industry, developing markets for various companies in Italy and Europe.
As a result, he built relationships with key-users, system integrators, technology distributors and major vendors in this market beside gaining very deep technology understanding.
The ICT Market, still remaining very technical and complex, nowadays requires know-how about the market's business dynamics and more importantly the ability to provide Consultative / Solution sales and position the offer in the right level of the customer's structure.
Perceived as a forerunner and a source of new ideas, Gianluca brings his strong analytical skills and expertise in busin...
Etiquetas
crm
contact center
cim
live chat
click 2 call
vivocha
call me now
callbacks
chat
contact
center
customer service
bank
banking
online customer service
customer interaction management
multimedia
sales
web
2.0
customer relationship management
customer experience
online engagement
proactive engagement
customer interaction
real-time customer interaction
call center
videochat
video chat
video call center
digital
voice over ip
hybris
online support
analytics
reporting
ivr
cum
speech
campaign management
multicannel
marketing
sfa
strategy
interaction
customer
cem
cops
on-line
communities
brand
Ver más