Academic training for the pre-graduate students , held in both Cairo University & Ain Shams University - duration is 1hr. Contents ; - Definition. - Process of communication - Types of communication - Barriers to communication - Path of good communication - How to overcome the barriers.

1. Communication Skills
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2. Communication is ……
It is a process of exchanging ;
Speech
Signals
Writing
Behavior
•Information
•Ideas
•Thoughts
•Feelings
•Emotions
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3. Not Everyone like you “Communicate”…..
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4. Communication;
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5. What is communication
The process of communication is
what allows us to interact with
other people.
Common forms of communication
include
speaking
writing,
Body language
broadcasting.
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6. Process of communication
 Communication is the process of sending and
receiving information among people…
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7. Verbal Communication
 It refers to the form of communication in which message is
transmitted verbally.
 Communication is done by word of mouth and a piece of
writing.
Verbal Communication is divided into:
 Oral Communication
 Written Communication
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8. Gihan aboueleish-Cairo University - slideshare.net/gihanaboueleish

9. Barriers to Communications

10. • Lack of Sensitivity to
Receiver
• Lack of Basic
Communication Skills
• Insufficient Knowledge of
the Subject
• Emotional Interference
• Lacking confidence
Encoding
Barriers
• Physical Distractions
• Channel Barriers.
• Long Communication Chain.
Transmitting
Barriers
• Lack of Interest.
• Lack of Knowledge.
• Lack of Communication Skills
• Emotional Distractions
• Information overload
• Conflicting Messages
Decoding
Barriers.
• No Provision for Feedback
• Inadequate Feedback.
Responding
Barriers Gihan aboueleish-Cairo University - slideshare.net/gihanaboueleish

11. Over-coming the barriers of effective
communication
Effective
Communication skills
Body language
(Smile, Eye contact,
Gestures, tone)
Cultural
Sensitivity
Checking
for understanding
Summarizing
what has been said
Effective Questions
Seeking
Participation
Simple
Words
Connecting with
The audience
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12. What we are taught….
9%
16%
30%
45%
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
Writing Reading Speaking Listening
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13. Path for good communication
Listen to
Understand
Understand before
speaking
Speak to be
understood
Repeat
Seek understanding
before proceeding
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14.  2. Perceptual barriers
 1. Physical barriers
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15. 3. Emotional barriers  4. Cultural barriers 
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16. 5. Language barriers  6. Gender barriers 
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17. 7. Interpersonal barriers
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18. How to Overcome Barriers of Communication
 Taking the receiver more seriously
 Crystal clear message
 Delivering messages skilfully
 Focusing on the receiver
 Using multiple channels to communicate instead
of relying on one channel
 Ensuring appropriate feedback
 Be aware of your own state of
mind/emotions/attitude
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19. Thank You
@gihanaboueleish
gIhan aboueleish
gihan-aboueleish@hotmail.com
www.slideshare.net/gihanbaoueleish
Gihan Aboueleish - Creative thinking skills - Cairo University - www.slideshare.net/Gihanaboueleish