Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Giovanni DeCarli at SpeechTEK Europe, London 25-26 may 2011
1. Human Digital Assistanttm
Digitally yours …
… with a human touch
H-care: Excellence in Customer Centric Solutions
London, SpeechTek Europe 2011
2. Increasing complexity
Everyday:
new Information and Services
available on the Network
new Devices with new
Functionalities available for business
and consumer
3. Increasing demand
Users need:
Easier access to information and services
Easier interaction with devices and their functionalities
5. The goal: simplify our “digital life”
Creating a new experience
in accesing information and services
in interacting with devices and their functionalities
in organizing our Digital Life
6. The solution: My Digital Assistant
My Digital Assistant
Listens to me
Understands what I need
Thinks
Collects and arranges the info
Talks to me
7. Using Speech Technologies
The right way to interact with:
Devices
Services
using a human-like approach
A new way to get the right
information:
For me Personalization
Here Localization
Now Contextualisation
9. MyDA
An intelligent, human-like
Digital Assistant:
knows me and supplies
information that I really need
is able to understand my interests
reminds me my appointments and gives
me information that simplify my life
A real daily help in my digital life …
… with a human touch
what’s up : the information I really need based on context
my day : daily appointment summary (from my calendar)
searcher : news, weather, traffic, events, restaurants …
10. MyDA business edition
My personal Digital Assistant that
helps me in managing my agenda
and my business contacts and gives
me all information that simplify my
working life.
Directly integrated with the
company back-end systems:
Intranet services
Directories & Calendars
CRM & ERP
Help Desk
HR automation
Enterprise Social Networking
four different flavors … …
12. MyDA Technology snapshot
Speech Technologies & Rendering
Artificial Intelligence
Bandwidth consumption
Server and Mobile Architecture
13. Speech Technology & Rendering
Audio Stream
phonemes
Visemes
Face Engine “Light”
MyDA is powered by Loquendo emotional TTS engine
Smart resource management because of a constraned
environment (mobile platform or narrowband)
Server-side TTS cache for frequently used sentences
TTS-engine independent lip-synch generation (thanks to Face
Engine “Light”)
Several avatars are available, each one with a different voice
14. Artificial Intelligence
Connector...
Connector...
Connector...
Connector...
Service Content Phrase
Synthesizer
Resolver
User request User response
Rule User Behaviour (Neural
GPS Content
Engine Network)
Time Suggestion
Content Semantic
Links
16. Server and Mobile Architecture
Server
Content Provider
Connectors
INTERNET
AlI modules
Information is centralised on the
server
TTS
Dynamic contents can be offered and
updated transparently Centralized
Client interface (menus) is Information
Contents
dynamically generated by the server
17. The new frontiers
Automotive Home automation
Interacting with Kiosks Health Care
Processes & applications
18. Automotive
Manages my travel schedule
and gives me all information
about traffic, weather, events,
restaurants …
Connects with the car’s
diagnostic systems and
prevents unforseen technical
trouble
A real daily help in my digital life, with a human touch
19. Home Automation
Connects with the domotic systems.
Helps me in managing my digital life
at home:
switching off the heating
setting up the lights
answering the phone and the
interphone
opening and closing the doors
switching on the irrigation systems
reminding me of my shopping list
…
A real daily help in my digital life, with a human touch
20. Kiosks
MyDA helps me manage the
interactions with self service
applications and gives me all
information to get what I need,
knowing me, my profile, my
habits, my interests …
A real daily help in my digital life, with a human touch
21. Health Care
Directly connected to the Health
Care systems, MyDA supports my
doctors and gives me the correct
information to use the telemedicine
devices (how to & when).
A real daily help in my digital life, with a human touch
22. Processes & applications
Directly integrated with
processes and
applications, MyDA
helps me manage the
interactions with my
corporate and
personal applications
A real daily help in my digital life, with a human touch
23. H-care is part of PAT Group
• 100% Software Company
• 18 years in developing IT solutions to support customer
relationship management
• 2010 H-care acquisition (100%)
• HQ in Montebelluna (TV), offices in Rome and Milan
• More than 50 employees
• Sales operations in Spain, France, Brazil, Russia, Romania
• Customers in more than 10 Countries through the world
24. Our Mission
create a new customer
Experience on the
Customer Care
100% Customer Centric
Customer Care
Customer Relationship Management
Cross-Channel Self Service
Service Desk
25. H-care at SpeechTek 2010
H-care is ”People’s Choiche Winner"
at: SpeechTek Europe 2010
Avatar Challenge
Event: 2010 SpeechTEK Europe Conference
Date: May 25th, 2010 - London
“H-care’s avatar conquered the “people’s jury
of the conference” through the quality of
voice and video image, its expressiveness and
its usability: all features that allow H-care’s
avatar to meet any user on the Web as on
other media channels, such as smartphones
and kiosks.”
27. Pat Srl
Treviso – Milano – Roma Giovanni De Carli
www.pat.it – info@pat.it International Business Development
Mob: +39 335 7561683
Pat Srl – Headquarter
Via San Gaetano 113
31044 Montebelluna (TV) Mail: gdecarli@h-care.eu
+39 0423 600531
Skype: giovanni.decarli