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AI for Personalized Chatbot

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Publicado el

Talk at MailUp Marketing Conference

Publicado en: Tecnología

AI for Personalized Chatbot

  1. 1. AI FOR PERSONALIZED (CHAT)BOT
  2. 2. AI-BASED (CHAT)BOT
  3. 3. 3#MMC17 GOOGLE NOW SIRI CORTANA ALEXA WE ASK, THEY ANSWER
  4. 4. 4#MMC17 by understanding intents and entities of the request and formulating the answer
  5. 5. 5#MMC17 INTENT & ENTITY
  6. 6. 6#MMC17 ANSWER
  7. 7. 7#MMC17 1-SIZE-FITS-ALL CONTEXT understand take action It doesn’t work all the times
  8. 8. PERSONAL KNOWLEDGE
  9. 9. 9#MMC17 AI-BASED PERSONALIZED (CHAT)BOT IDENTIFY UNDERSTAND INTERACT & FEEL Event Catalogue (Context) Place Catalogue (Context)
  10. 10. 10#MMC17 IDENTIFY 1. HISTORY 2. PERSONALITY TRAITS 3. PERSONALITY TYPES
  11. 11. 11#MMC17 1. HISTORY
  12. 12. 12#MMC17 2. PERSONALITY TRAITS Big 5 openness agreeableness conscientiousness extravertion neuroticism
  13. 13. 13#MMC17 3. PERSONALITY TYPES Jung types ThinkingJudging Sensing Extraverted There are 16 Jung types (extended version)
  14. 14. 14#MMC17 INTERACT & FEEL
  15. 15. 15#MMC17 UNDERSTAND are history, personality traits and types, sentiment there any … There is a … Attention-based recurrent neural network that models the history of the conversation to understand intents and extract entities and that tailors the answer generation
  16. 16. 16#MMC17 “There is a nice concert next to your hotel. The concert starts at 10PM, you have time for dinner. “ “Find me a good spot.“ “Morimoto, japanese. Shall I book?“ “…”
  17. 17. 17#MMC17 https://www.slideshare.net/giusepperizzo @giusepperizzo More personalized you can make an experience with a (chat) bot, the more people will feel connected to your service

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