SlideShare una empresa de Scribd logo
1 de 36
Using Social Media to Talk to Employees and Customers Gabriel Mederos, Communications Manager
Here’s how we felt before we started this journey…
What is Social Media? ,[object Object],[object Object],[object Object]
 
Why use Social Media Marketing? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Still not convinced? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Are traditional media tools becoming obsolete?
 
What is Stop The Fire? ,[object Object]
Here’s what we did… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Stop The Fire includes…
Fire Safety Resources
Fire Safety Resources
Other Stop The Fire Resources
Fire Safety Blog
Fire Sprinkler Petition
Community Involvement Section
Being involved in Social Media Marketing keeps you connected…
 
What is Green is Fifty? ,[object Object],[object Object],[object Object],[object Object]
 
And here’s what we’re doing for our employees…
This is how we talked to our employees… Past State
This is how we’re conversing with our employees now… Current State
Here is one example…
And another example…
Got it, got it, need it…
Selling the idea…
How Social Media Marketing ties in to our Strategy Brand Channel Training Offerings Viral Advertising Experiential Marketing Tradeshows Direct Marketing Ethnic Marketing NPI Comm Issue Resolutions Conflict Resolution eCommerce Buzz Marketing Grass Roots Marketing Marketing Digital  Media Social  Networking
These initiatives have led to… Integration Search Engine Optimization Promotion Dialogue Search Engine Marketing New audiences
Here’s what we’re going to do…
Here’s what we’re going to do… ,[object Object],[object Object],[object Object],[object Object]
How’s it going so far?
There’s no better time to try it than the present! So what have we learned about social media?
Questions?
 

Más contenido relacionado

La actualidad más candente

The social web, and how to monetise it new 21 6-11
The social web, and how to monetise it new 21 6-11The social web, and how to monetise it new 21 6-11
The social web, and how to monetise it new 21 6-11
nick tadd
 
Maryland Association of Counties - People Power: Harnessing Citizen Energy Th...
Maryland Association of Counties - People Power: Harnessing Citizen Energy Th...Maryland Association of Counties - People Power: Harnessing Citizen Energy Th...
Maryland Association of Counties - People Power: Harnessing Citizen Energy Th...
GovLoop
 
Social Media For Government & Public Sector
Social Media For Government & Public SectorSocial Media For Government & Public Sector
Social Media For Government & Public Sector
Andrea Vascellari
 

La actualidad más candente (10)

The social web, and how to monetise it new 21 6-11
The social web, and how to monetise it new 21 6-11The social web, and how to monetise it new 21 6-11
The social web, and how to monetise it new 21 6-11
 
Social Media's Role in Business
Social Media's Role in Business Social Media's Role in Business
Social Media's Role in Business
 
Steer New Media
Steer New MediaSteer New Media
Steer New Media
 
Maryland Association of Counties - People Power: Harnessing Citizen Energy Th...
Maryland Association of Counties - People Power: Harnessing Citizen Energy Th...Maryland Association of Counties - People Power: Harnessing Citizen Energy Th...
Maryland Association of Counties - People Power: Harnessing Citizen Energy Th...
 
Social Media For Devon VSF
Social Media For Devon VSFSocial Media For Devon VSF
Social Media For Devon VSF
 
New media
New mediaNew media
New media
 
How Government Agencies Can (and Have) Use Social Media to Get the Public to ...
How Government Agencies Can (and Have) Use Social Media to Get the Public to ...How Government Agencies Can (and Have) Use Social Media to Get the Public to ...
How Government Agencies Can (and Have) Use Social Media to Get the Public to ...
 
Social Media For Government & Public Sector
Social Media For Government & Public SectorSocial Media For Government & Public Sector
Social Media For Government & Public Sector
 
How social media is bridging the gap between local government and citizens in...
How social media is bridging the gap between local government and citizens in...How social media is bridging the gap between local government and citizens in...
How social media is bridging the gap between local government and citizens in...
 
Fed press Ottawa December Presentation
Fed press Ottawa December PresentationFed press Ottawa December Presentation
Fed press Ottawa December Presentation
 

Similar a Using Social Media to Talk to Employees and Customers

Embracing Technology As A Nonprofit Birmingham Presentation
Embracing Technology As A Nonprofit  Birmingham PresentationEmbracing Technology As A Nonprofit  Birmingham Presentation
Embracing Technology As A Nonprofit Birmingham Presentation
brooke.csukas
 
See3 Chicago Philanthropy Club: Social Media Storytelling for Nonprofits
See3 Chicago Philanthropy Club: Social Media Storytelling for NonprofitsSee3 Chicago Philanthropy Club: Social Media Storytelling for Nonprofits
See3 Chicago Philanthropy Club: Social Media Storytelling for Nonprofits
See3 Communications
 
Embracing Technology As A Nonprofit Kansas City Presentation
Embracing Technology As A Nonprofit  Kansas City PresentationEmbracing Technology As A Nonprofit  Kansas City Presentation
Embracing Technology As A Nonprofit Kansas City Presentation
brooke.csukas
 
Arthritis Foundation 11.14.09
Arthritis Foundation 11.14.09Arthritis Foundation 11.14.09
Arthritis Foundation 11.14.09
Jocelyn Harmon
 
Social Media Master Class
Social Media Master ClassSocial Media Master Class
Social Media Master Class
Beth Kanter
 
Utilising Social Media To Educate
Utilising Social Media To EducateUtilising Social Media To Educate
Utilising Social Media To Educate
corptocorp
 

Similar a Using Social Media to Talk to Employees and Customers (20)

Using Social Media For Fundraising
Using Social Media For FundraisingUsing Social Media For Fundraising
Using Social Media For Fundraising
 
Social Media For Organisations Workshop
Social Media For Organisations WorkshopSocial Media For Organisations Workshop
Social Media For Organisations Workshop
 
Communications and Social Media
Communications and Social MediaCommunications and Social Media
Communications and Social Media
 
Social Media for Social Change
Social Media for Social ChangeSocial Media for Social Change
Social Media for Social Change
 
Exult Conference - Intro so Social Media
Exult Conference - Intro so Social MediaExult Conference - Intro so Social Media
Exult Conference - Intro so Social Media
 
Lincolnshire Heritage Conference
Lincolnshire Heritage ConferenceLincolnshire Heritage Conference
Lincolnshire Heritage Conference
 
Embracing Technology As A Nonprofit Birmingham Presentation
Embracing Technology As A Nonprofit  Birmingham PresentationEmbracing Technology As A Nonprofit  Birmingham Presentation
Embracing Technology As A Nonprofit Birmingham Presentation
 
See3 Chicago Philanthropy Club: Social Media Storytelling for Nonprofits
See3 Chicago Philanthropy Club: Social Media Storytelling for NonprofitsSee3 Chicago Philanthropy Club: Social Media Storytelling for Nonprofits
See3 Chicago Philanthropy Club: Social Media Storytelling for Nonprofits
 
Embracing Technology As A Nonprofit Kansas City Presentation
Embracing Technology As A Nonprofit  Kansas City PresentationEmbracing Technology As A Nonprofit  Kansas City Presentation
Embracing Technology As A Nonprofit Kansas City Presentation
 
Social media marketing fundamentals
Social media marketing fundamentals Social media marketing fundamentals
Social media marketing fundamentals
 
Success in Social Media - Bath Event Nov09
Success in Social Media - Bath Event Nov09Success in Social Media - Bath Event Nov09
Success in Social Media - Bath Event Nov09
 
Social Media for Organisations
Social Media for OrganisationsSocial Media for Organisations
Social Media for Organisations
 
Arthritis Foundation 11.14.09
Arthritis Foundation 11.14.09Arthritis Foundation 11.14.09
Arthritis Foundation 11.14.09
 
Launch Your Business Into Social Media
Launch Your Business Into Social MediaLaunch Your Business Into Social Media
Launch Your Business Into Social Media
 
Social Media Workshop - Thornbury
Social Media Workshop - ThornburySocial Media Workshop - Thornbury
Social Media Workshop - Thornbury
 
Engage and Connect with Social Media
Engage and Connect with Social MediaEngage and Connect with Social Media
Engage and Connect with Social Media
 
Social Media Master Class
Social Media Master ClassSocial Media Master Class
Social Media Master Class
 
Tim Andren Social Media 102309
Tim Andren Social Media 102309Tim Andren Social Media 102309
Tim Andren Social Media 102309
 
Digital Conservations - No-nonsense Social Media
Digital Conservations - No-nonsense Social MediaDigital Conservations - No-nonsense Social Media
Digital Conservations - No-nonsense Social Media
 
Utilising Social Media To Educate
Utilising Social Media To EducateUtilising Social Media To Educate
Utilising Social Media To Educate
 

Using Social Media to Talk to Employees and Customers