Your workplace is an important topic. However, it's not a tool or service you buy of the shelf. It is an idea. It's your very own concept of teamwork. Microsoft is investing heavily in this area. For example, think of productivity tools like Teams or SharePoint, and their amount of out of the box features ready to use today. But we believe there is even more. By connecting the modern workplace with Microsoft's artificial intelligence ecosystem, we showcase how your concept of teamwork united with smart services opens the door to new use cases. This session introduces services of the Microsoft AI stack customers use in their modern workplace. From information stored in your SharePoint lists to exposing your data warehouse KPIs in a dialogue, think of bots as a tool to break up those silos to surface the essential data in your intranet and collaboration spaces. Our demos leverage the platform capabilities of Teams and SharePoint to demonstrate how to unite Office365 with Bots and Cognitive Services and therefore open up your workplace concept to new ideas of combining Office365 and Azure.

1. Unite your Modern Workplace with Microsoft's AI ecosystem
@stephanbisser @thomyg
SharePoint Saturday Helsinki 28. September 2019

2. Kiitos, thank you our dear sponsors…

3. AGENDA

4. ABOUT US
THOMAS GÖLLES
MICROSOFT MVP (O365)
SOLVION
https://thomy.tech
@thomyg
Head of Modern Workplace Solutions
Graz, Austria
STEPHAN BISSER
MICROSOFT MVP (AI)
SOLVION
https://bisser.io
@stephanbisser
Technical Lead
Graz, Austria

5. bit.ly/LEARN-TO-BOT

6. DEFINITION

7. Source: http://www.boredpanda.com/fast-food-ads-vs-reality/

8. MODERN WORKPLACE

9. OFFICE365 IS
LIKE A SWISS
ARMY KNIFE …
Source: Sam Marshall, Clearbox Consulting @sammarshall

11. … BUT IF ONLY IT
WAS THAT SIMPLE
Source: Sam Marshall, Clearbox Consulting @sammarshall

12. FOCUS

13. ByBradGrissom@grissombrad
WHERE WORK GETS DONE

14. “YOU CAN’T BUY A DIGITAL WORKPLACE,
IT IS A CONCEPT NOT A PRODUCT.”Source: Sam Marshall, Clearbox
Consulting @sammarshall

15. ARTIFICIAL INTELLIGENCE
I’ll be back

17. AI
Vision
Speech
Language

18. AI
Vision
Speech
Language
• Face ID/Windows Hello
• Document/Image Tagging in SPO
• Image-content search in OneDrive
• Seeing AI

19. AI
Vision
Speech
Language
• PowerPoint Live Captions
• Stream Auto Transcripts
• Siri/Cortana
• Skype Translator

20. AI
Vision
Speech
Language
• Teams/Word Translate
• Sentiment Detection
• Auto Meeting minutes
• Multilingual bots

21. 0 ≤ 𝑥 ≤ 1
EVERYTHING YOU SEE TODAY ...
“Do I need an
umbrella today?”

23. “… At the moment computers have an advantage of speed, but they show no
sign of intelligence.
But computers roughly obey a version of Moore’s Law, which says that their
speed and complexity double every eighteen months. …”
This is not surprising because our present computers are less complex than
the brain of an earthworm, a species not noted for its intellectual powers.

24. MICROSOFT
AI PLATFORM

25. AZURE AI
Machine learning
Azure Databricks
Azure Machine Learning
Azure AI Infrastructure
AI apps & agents
Azure Bot Service
Azure Cognitive Services
Knowledge mining
Azure Cognitive Search
For every person and every organization

26. DIGITAL TRANSFORMATION + AI
Artificial
Intelligence

27. AZURE AI PLATFORM

28. WHAT IS CONVERSATIONAL AI?

29. 2000s: Mobile
• Social
• User download apps
from App Stores
The future: Conversations
• Natural language between people
and technology
• Conversational canvas
• Bots and agents
• Conversational AI
1990s: Internet
• Search
• User “visits” websites
1980s: PC
• Desktop
The evolution of computers and IT

30. • A new user interface paradigm
• Exposes software services through
conversational interface
• In apps, browser and on IoT devices
• Pro-active capabilities
(Virtual Assistant etc.)
• Bots
CONVERSATIONAL AI
Conversational AI is a subfield of artificial intelligence focused on producing natural and seamless
conversations between humans and computers

31. CONVERSATIONAL AI
Software as a service, SaaS solutions
To enable out-of-the-box conversational AI services for key solutions
Pre-trained AI, Cognitive Services
To add and customize language, speech, knowledge & vision
Managed bot service, Azure Bot Service
To accelerate building, management and deployment of conversational AI
Popular open source frameworks, Bot SDK on Github
To fully integrate and customize your solution with any AI technology
Solution accelerators and templates, PaaS
To accelerate conversational AI solutions
From the Intelligent Cloud to the Intelligent Edge
Customer Care
Bot Template
Virtual Assistant
Solution accelerator
Enterprise HR
Template
LanguageSpeech
…
DecisionVision Web search
Customer ServiceCortana, Teams Virtual Agent
BotKit SDK
Bot
Framework
Azure Bot Service

32. BOTS 101
“a computer program designed to
have a conversation with a human
being, especially over the internet” *
• Solves the user’s needs in the
quickest/easiest way compared to
any other option...
• Introduce AI in a friendly way
* https://dictionary.cambridge.org/dictionary/english/chatbot

33. MODERNIZING THE COMPANY FAQ
Company info
Departmental knowledge
Troubleshooting/support
+ ++

34. Office Graph
Knowledge
Sources
Manuals
(PDF)
Data Sources
General
Knowledge
Points of
Interest
Mail
Automotive
Custom
Other
Bots
Skills
(Customizable)
APIs
Directory
Tasks
Calendar
3P Assistants
Virtual Assistant
Bot Framework + Cognitive Services
Cognitive Services
Your Assistant
Your Brand
Your Personality
Language
Understanding
Speech
VisionQnA
Dispatch
Type Speak
Tap
User
Input
Devices
Channels
Azure Bot
Service
Adaptive
Cards

35. BOT FRAMEWORK SKILLS
Skills include language models, dialogs, and cards that can be reusable
across bots.
Skill == Bot
• Dispatcher within your core Assistant
supports Interruption
• Skills contains a self-describing Skill Manifest
 Skills are open source, fully customizable
• Skill Template
• Skill CLI
• C# and Typescript support
Office Graph
Knowledge
Sources
Manuals
(PDF)
Data Sources
General
Knowledge
Points of
Interest
Mail
Automotive
Custom
Other
Bots
Skills
(Customizable)
APIs
Directory
Tasks
Calendar
3P Assistants
Dispatch

36. CONVERSATIONAL MECHANISMS
• Text, with optional media
attachments
• Traditional chat, can contain
media attachments
(e.g., image, video, audio,
file)
• Input prompts
• Suggested actions: Buttons,
numbered items in a list, etc.
• Rich cards
• Images, buttons, audio,
animations, etc within one
frame – Adaptive Cards

37. https://ai.jumpto365.com

38. LANGUAGE & KNOWLEDGE
COGNITIVE SERVICES

39. • Machine learning-based service
to build natural language into
apps, bots, and IoT devices.
Quickly create enterprise-ready,
custom models that
continuously improve.
• New People and Geography
entity recognizers
• CLI tools and v4 SDK
integration
• CSA STAR, ISO 27001, ISO
27018, HIPAA and PCI DSS
Compliance
LANGUAGE UNDERSTANDING (LUIS)
Always learning &
improving
Enterprise Grade,
available worldwide

40. LANGUAGE UNDERSTANDING EXAMPLE
Book a hotel in Helsinki.
Intent = BookHotel Entity = Helsinki

41. LANGUAGE UNDERSTANDING EXAMPLE
{
"query": "Book a hotel in Helsinki.",
"topScoringIntent": {
"intent": "BookHotel",
"score": 0.921233
},
"entities": [
{
"entity": "Helsinki",
"type": "Location",
"startIndex": 10,
"endIndex": 13,
"score": 0.7615982
}
]
}

43. • Data - Aggregate and extract
knowledge from non structured
data
• Architecture. The data and
runtime hosted in your Azure
subscription.
• Data privacy and compliance.
QnA data is hosted within your
Azure compliance boundary.
• Seamless chit-chat integration
with personalities like:
Profesional; Friend; Comic.
• Azure Application Insights
integration.
QNAMAKER

45. KEY PARTS OF AN ENTERPRISE BOT DESIGN

46. DEMO

47. TeamsBot
Planner
FlowExchange
HELPING SALES
Text Analysis

48. Bit.ly/SelectedTech

49. bit.ly/LEARN-TO-BOT

50. Please give
some
feedback <3