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Social Media 101
   Basics and Best Practices
Social Media 101
   Basics and Best Practices


       Prepared by Jeff Cho for
       the LNMG July Meetup
What We’ll Cover
What We’ll Cover

• What is social media?
What We’ll Cover

• What is social media?
• Who uses it and why?
What We’ll Cover

• What is social media?
• Who uses it and why?
• How do we use it effectively?
What is Social Media?
What is Social Media?

       • Generic term; broad in scope
What is Social Media?

       • Generic term; broad in scope
       • Web 2.0 communication tool
What is Social Media?

       • Generic term; broad in scope
       • Web 2.0 communication tool
       • Interactive
Types of Social Media
Types of Social Media

• Communication: Blogging, Twitter
Types of Social Media

• Communication: Blogging, Twitter
• Collaboration: Wikis, Google Docs
Types of Social Media

• Communication: Blogging, Twitter
• Collaboration: Wikis, Google Docs
• Media-Sharing: Flickr,YouTube
Types of Social Media

• Communication: Blogging, Twitter
• Collaboration: Wikis, Google Docs
• Media-Sharing: Flickr,YouTube
• Location-Based: Foursquare, Gowalla
Types of Social Media

• Communication: Blogging, Twitter
• Collaboration: Wikis, Google Docs
• Media-Sharing: Flickr,YouTube
• Location-Based: Foursquare, Gowalla
• Q&A: Quora, Stack Exchange
Traits of Social Media




              Image: FredCavazza.net
Traits of Social Media
• Accessible




                 Image: FredCavazza.net
Traits of Social Media
• Accessible
• Approachable



                 Image: FredCavazza.net
Traits of Social Media
• Accessible
• Approachable
• Immediate


                 Image: FredCavazza.net
Traits of Social Media
• Accessible
• Approachable
• Immediate
• Global

                 Image: FredCavazza.net
Traits of Social Media
• Accessible
• Approachable
• Immediate
• Global
• Interactive
                 Image: FredCavazza.net
Who Uses It?
Who Uses It?

• Individuals
Who Uses It?

• Individuals
• Groups and Organizations
Who Uses It?

• Individuals
• Groups and Organizations
• Businesses and Corporations
Who Uses It?

• Individuals
• Groups and Organizations
• Businesses and Corporations
• News and Media
Who Uses It?

• Individuals
• Groups and Organizations
• Businesses and Corporations
• News and Media
• Anyone who wants to
Who uses it?
Why Do People Use It?
Why Do People Use It?

• Personal and professional networking
Why Do People Use It?

• Personal and professional networking
• Content creation and sharing
Why Do People Use It?

• Personal and professional networking
• Content creation and sharing
• Conversing and collaborating
Why Do People Use It?

• Personal and professional networking
• Content creation and sharing
• Conversing and collaborating
• Getting information, news, and assistance
Why Do People Use It?

• Personal and professional networking
• Content creation and sharing
• Conversing and collaborating
• Getting information, news, and assistance
• Advertising and marketing
I asked...
You answered...
You answered...
You answered...
You answered...
You answered...
Why Do You Use It?
We use it because...
We use it because...

• it connects us to our peers/coworkers/orgs
We use it because...

• it connects us to our peers/coworkers/orgs
• it’s where conversations happen
We use it because...

• it connects us to our peers/coworkers/orgs
• it’s where conversations happen
• it’s capable of local and global networking
We use it because...

• it connects us to our peers/coworkers/orgs
• it’s where conversations happen
• it’s capable of local and global networking
• it delivers realtime news
We use it because...

• it connects us to our peers/coworkers/orgs
• it’s where conversations happen
• it’s capable of local and global networking
• it delivers realtime news
• we’re interested and engaged
Using It Properly
Using It Properly

       • No right or wrong
Using It Properly

       • No right or wrong
       • Do what’s right for you
Using It Properly

       • No right or wrong
       • Do what’s right for you
       • Be real, be yourself
Understanding Effective Usage
Understanding Effective Usage


• Anticipated Reciprocity
Understanding Effective Usage


• Anticipated Reciprocity
• Increased Recognition
Understanding Effective Usage


• Anticipated Reciprocity
• Increased Recognition
• Impact on the Environment
Understanding Effective Usage


• Anticipated Reciprocity
• Increased Recognition
• Impact on the Environment
• Sense of Community
Anticipated Reciprocity
Anticipated Reciprocity


• We contribute and share valuable
  information hoping to receive the same
Anticipated Reciprocity


• We contribute and share valuable
  information hoping to receive the same
• Active participants get more responses to
  questions faster than those who are not
Increased Recognition
Increased Recognition


• We want recognition for our contributions
Increased Recognition


• We want recognition for our contributions
• Prestige is important (Klout, Alexa)
Increased Recognition


• We want recognition for our contributions
• Prestige is important (Klout, Alexa)
• RTs, HTs, source attribution
Impact on Environment
Impact on Environment


• We want to have an effect on our
  environment
Impact on Environment


• We want to have an effect on our
  environment
• Regular, high-quality contributions make us
  feel that we’ve made a difference
Impact on Environment


• We want to have an effect on our
  environment
• Regular, high-quality contributions make us
  feel that we’ve made a difference
• We want to be the signal, not the noise
Sense of Community
Sense of Community



• Humans are social creatures
Sense of Community



• Humans are social creatures
• We want a sense of belonging to a group
Sense of Community



• Humans are social creatures
• We want a sense of belonging to a group
• Motivates responses to contributions
Applying the Principles
Applying the Principles

• Always listen
Applying the Principles

• Always listen
• Be authentic
Applying the Principles

• Always listen
• Be authentic
• Be gracious
Applying the Principles

• Always listen
• Be authentic
• Be gracious
• Be mindful
Applying the Principles

• Always listen
• Be authentic
• Be gracious
• Be mindful
• When in doubt, engage
Wrap-Up
Wrap-Up

• Social media is a communication tool
Wrap-Up

• Social media is a communication tool
• Anyone can use it for any reason
Wrap-Up

• Social media is a communication tool
• Anyone can use it for any reason
• There’s no “right way” but you may be able
  to increase the effectiveness of your usage
Questions?
Thanks!
Thanks!
Thanks!




www.lnmg.ca
Twitter: @lnmg
Facebook: /lnmg.ca
Thanks!




www.lnmg.ca            Jeff Cho        @gojeffcho
Twitter: @lnmg        Naila Jinnah       @NailaJ
Facebook: /lnmg.ca   Tommy Vallier   @tommyvallier

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Social Media 101

Notas del editor

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  2. - general points that relate to social media at large\n- applicable for both personal and professional use. \n- equal parts presentation and discussion\n
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  6. How do you define social media?\n
  7. How do you define social media?\n
  8. How do you define social media?\n
  9. If you had to take the vast amount of social networks that are out there and try to categorize them, how would you tackle that task? Give me some ideas for “types” of social media.\n\n[Answers]\n\nHow would you categorize Facebook?\n
  10. If you had to take the vast amount of social networks that are out there and try to categorize them, how would you tackle that task? Give me some ideas for “types” of social media.\n\n[Answers]\n\nHow would you categorize Facebook?\n
  11. If you had to take the vast amount of social networks that are out there and try to categorize them, how would you tackle that task? Give me some ideas for “types” of social media.\n\n[Answers]\n\nHow would you categorize Facebook?\n
  12. If you had to take the vast amount of social networks that are out there and try to categorize them, how would you tackle that task? Give me some ideas for “types” of social media.\n\n[Answers]\n\nHow would you categorize Facebook?\n
  13. If you had to take the vast amount of social networks that are out there and try to categorize them, how would you tackle that task? Give me some ideas for “types” of social media.\n\n[Answers]\n\nHow would you categorize Facebook?\n
  14. Accessible - It’s free or low-cost and available to everyone\nApproachable - You don’t need a degree to use social media. It’s easy to understand.\nImmediate - Most social networks run in realtime or very close to it.\nGlobal - You can connect to peers, experts, and friends all around the world\nInteractive - Information is no longer a one-way flow. You can react, respond, and converse.\n
  15. Accessible - It’s free or low-cost and available to everyone\nApproachable - You don’t need a degree to use social media. It’s easy to understand.\nImmediate - Most social networks run in realtime or very close to it.\nGlobal - You can connect to peers, experts, and friends all around the world\nInteractive - Information is no longer a one-way flow. You can react, respond, and converse.\n
  16. Accessible - It’s free or low-cost and available to everyone\nApproachable - You don’t need a degree to use social media. It’s easy to understand.\nImmediate - Most social networks run in realtime or very close to it.\nGlobal - You can connect to peers, experts, and friends all around the world\nInteractive - Information is no longer a one-way flow. You can react, respond, and converse.\n
  17. Accessible - It’s free or low-cost and available to everyone\nApproachable - You don’t need a degree to use social media. It’s easy to understand.\nImmediate - Most social networks run in realtime or very close to it.\nGlobal - You can connect to peers, experts, and friends all around the world\nInteractive - Information is no longer a one-way flow. You can react, respond, and converse.\n
  18. Accessible - It’s free or low-cost and available to everyone\nApproachable - You don’t need a degree to use social media. It’s easy to understand.\nImmediate - Most social networks run in realtime or very close to it.\nGlobal - You can connect to peers, experts, and friends all around the world\nInteractive - Information is no longer a one-way flow. You can react, respond, and converse.\n
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  44. According to Dr. Peter Kollock, there are four primary motivations to contributing to online communities.\n
  45. According to Dr. Peter Kollock, there are four primary motivations to contributing to online communities.\n
  46. According to Dr. Peter Kollock, there are four primary motivations to contributing to online communities.\n
  47. According to Dr. Peter Kollock, there are four primary motivations to contributing to online communities.\n
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