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Moses Gomes
Identity Brand Consultants
www.identity-brands.com






Business Development
Client Service
Media relations
Media Tracking
Administration
CEO

Account Head

Media Relation
Head

Admin

Client Service

Media relations

Accounts dept

Team1

Regional Media
relations

Tracking
reports

Team2

Media Tracking
Client Servicing is managing a client and be a
one point contact between the agency – client
and client – media. In most agencies it
comprises a team “Client Service Team” or CST








Manage the team
And also manage the client
Delegate the responsibilities
Organize
Prioritize
Team training
Ensure smooth flow of work
In the beginning

Strategy
planning
Seminar &
conferences

Client
service
team

Media
intelligence

Editorial
services
Media
monitoring
After 40 to 50 days

Strategy
planning
Seminar &
conferences

Client
service
team

Media
intelligence

Editorial
services
Media
monitoring
Usually after 3 months or crisis

Strategy
planning
Seminar &
conferences

Client
service
team

Media
intelligence

Editorial
services
Media
monitoring
Again back to normal before
The end of 4th month
Client
service
team

Strategy
planning
Seminar &
conferences
Media
intelligence

Editorial
services
Media
monitoring
Media Relations is managing between the
client service team and journalists and be a one
point contact between the agency – media and
client – media. In most agencies it comprises a
team “Client Service Team” or in some agency
it is a stand alone dept.








Manage the journalists
Be in constant touch with the journos to understand
the current trends in media
And also manage the CST or Client in some cases
Delegate the responsibilities to trainees and
executives
Organize and pitch to media Press releases, event
invites
Training the other departments on what stories will
interest media
Ensure smooth flow of work and TIMELY COVERAGE
Administration department is involved in
managing the financials and media monitoring
for clients. This team tracks for coverage and
complies dossier are the end of month.
The admin dept along with the CST ensures the
dossier is compiled at the end of the month and
all the evaluations are done as per the
guidelines laid.
Admin

Media
relations

Client Service
Departments in Public Relations agency

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Departments in Public Relations agency

  • 1. Moses Gomes Identity Brand Consultants www.identity-brands.com
  • 2.      Business Development Client Service Media relations Media Tracking Administration
  • 3. CEO Account Head Media Relation Head Admin Client Service Media relations Accounts dept Team1 Regional Media relations Tracking reports Team2 Media Tracking
  • 4. Client Servicing is managing a client and be a one point contact between the agency – client and client – media. In most agencies it comprises a team “Client Service Team” or CST
  • 5.        Manage the team And also manage the client Delegate the responsibilities Organize Prioritize Team training Ensure smooth flow of work
  • 6.
  • 7. In the beginning Strategy planning Seminar & conferences Client service team Media intelligence Editorial services Media monitoring
  • 8. After 40 to 50 days Strategy planning Seminar & conferences Client service team Media intelligence Editorial services Media monitoring
  • 9. Usually after 3 months or crisis Strategy planning Seminar & conferences Client service team Media intelligence Editorial services Media monitoring
  • 10. Again back to normal before The end of 4th month Client service team Strategy planning Seminar & conferences Media intelligence Editorial services Media monitoring
  • 11. Media Relations is managing between the client service team and journalists and be a one point contact between the agency – media and client – media. In most agencies it comprises a team “Client Service Team” or in some agency it is a stand alone dept.
  • 12.        Manage the journalists Be in constant touch with the journos to understand the current trends in media And also manage the CST or Client in some cases Delegate the responsibilities to trainees and executives Organize and pitch to media Press releases, event invites Training the other departments on what stories will interest media Ensure smooth flow of work and TIMELY COVERAGE
  • 13.
  • 14. Administration department is involved in managing the financials and media monitoring for clients. This team tracks for coverage and complies dossier are the end of month. The admin dept along with the CST ensures the dossier is compiled at the end of the month and all the evaluations are done as per the guidelines laid.